Holiday Inn Cleveland-s Independence By Ihg

This hotel is a popular choice for its convenient location and extensive banquet and conference facilities, making it a hub for various events and gatherings. Its on-site bar and club, Club Impulse, stands out as a signature feature, offering live entertainment and a lively atmosphere that appeals to many. The hotel is well-suited for business travelers attending conferences, event attendees like wedding guests or family reunion participants, and families looking for a pool and on-site activities. Medical visitors to the Cleveland Clinic also find it a practical option due to its proximity. While many guests appreciate the friendly staff and overall cleanliness, some note that the hotel is undergoing renovations, with common areas updated but many rooms still appearing dated. To ensure a comfortable stay, guests might consider requesting a recently renovated room and be mindful of potential noise from the popular on-site entertainment.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. The pool is frequently praised for being clean, heated, and a good size, providing a relaxing or fun option for families, though some guests found the pool towels to be too small. A well-equipped fitness center is available, described as updated and modern with necessary equipment. The on-site Club Impulse bar is a significant draw, known for its disco music and live entertainment, creating a vibrant atmosphere that many guests enjoy. Extensive conference and banquet facilities are highly regarded, with many events and meetings hosted successfully. While Wi-Fi is generally consistent and strong, some guests noted issues with vending machines not working. A small market is available for necessities, though some found the snack area to be sparsely stocked. Parking is ample and convenient, but can become crowded during events, with some guests reporting issues with spaces being taken or high valet fees.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. Many guests commend the rooms for being clean, well-kept, and spotless, with no odd smells. However, a significant number of reviews highlight issues such as dirty rooms, sticky floors, mold, and stains, with some even reporting bed bugs. The beds receive varied comments; many find them comfortable, ensuring a restful sleep, while others describe them as rock hard, lumpy, or squeaky, with small and uncomfortable pillows. Room condition is a recurring concern, with many rooms described as dated, showing wear and tear, and in need of updating, despite some newly renovated rooms being available. Common issues include peeling wallpaper, sagging carpets, and water spots. Noise levels are also inconsistent; some rooms are quiet, but others experience significant disturbance from loud music from the bar, children running in hallways, thin walls, and slamming doors. In-room amenities like USB ports are appreciated, but some rooms lack microwaves, and coffee makers may offer limited coffee. Bathrooms are a frequent point of contention, with complaints about clogged or slow drains, broken or leaky showers, lack of ventilation, mold, missing enamel, and inconvenient soap dispenser placement.

Dining & Food Quality
The hotel offers various dining options, with guest feedback being quite varied. The breakfast receives mixed reviews; many guests find it good, with a nice variety of food options including eggs and potatoes, and appreciate that children eat for free. However, some describe it as basic, with limited selection and poor coffee, and feel it is overpriced for the quality offered. The restaurant and bar food generally receive positive comments, with guests praising the quality of dishes like the burger and noting reasonable prices and a good atmosphere. The banquet food served at events is frequently highlighted as excellent, with attendees enjoying options like grilled chicken, sliced beef, soup, and desserts. Despite these offerings, a common complaint is the lack of complimentary coffee in the lobby, which some guests expect.

Location & Accessibility
The hotel's location is consistently praised for its convenience and accessibility. It is situated with easy access to major highways, including I-77, making it simple for guests to arrive and depart. Its proximity to the Cleveland Clinic, typically a 15-20 minute drive, makes it a suitable choice for medical visitors. The hotel is also conveniently located near a shopping center, a movie theater, and a wide array of restaurants, many of which are within walking distance or a short drive away. This central positioning allows guests to easily explore local attractions and find diverse dining options. While parking is generally ample and convenient, it can become crowded during large events, occasionally leading to guests needing to park further away or utilize paid valet services.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the professional and courteous demeanor of employees, noting their willingness to go above and beyond, such as keeping the pool open longer for a child or assisting with room upgrades. The check-in and check-out processes are generally described as smooth, quick, and easy. Staff are often commended for their patience and knowledge when assisting with reservation issues. While most interactions are positive, some guests report isolated incidents of rudeness from front desk staff, particularly concerning unexpected incidental fees or issues with room amenities. Housekeeping is often efficient, though some guests experienced delays in receiving fresh towels or had their rooms entered despite a "do not disturb" sign.

Additional Information
Guests should be aware of the incidental fee, typically $150, which is charged upon check-in in addition to the room rate and can take several business days to refund. This unexpected charge has been a source of frustration for many. The hotel's on-site Club Impulse is a popular feature, offering live entertainment on weekends, which contributes to a lively atmosphere but can also lead to noise that permeates through the hotel. For guests with children or those attending sports tournaments, there is a strict 10 PM curfew for minors, with staff enforcing this policy rigorously, which some families found restrictive. While the hotel advertises shuttle service, guests report that it is not actually available, requiring them to arrange and pay for their own transportation. The smoking area is located directly by the main entrance, which some guests found inconvenient as it requires walking through smoke.