Hilliard Motor Lodge

The hotel is recognized for offering a budget-friendly and functional stay, particularly appealing to travelers seeking good value without unnecessary frills. Its signature feature is the ongoing renovation and upgrade efforts, which guests note are enhancing the property while maintaining its affordability. This makes it an ideal choice for business travelers needing a convenient base for a few days, as well as for those on long-term stays or road trips looking for a practical and economical lodging option. The hotel also caters well to event-goers and budget-conscious families exploring the area. Guests consistently highlight the friendly and accommodating staff as a major positive, contributing significantly to a welcoming atmosphere. To ensure a smooth experience, guests are advised to manage their expectations regarding luxury amenities and be aware that some areas may be under renovation, though these efforts are generally seen as improvements.

Facilities & Amenities
Guests generally find the rooms equipped with essential appliances such as a television, a refrigerator, and a microwave, providing basic conveniences for their stay. These amenities are typically functional, though some guests have noted minor issues like limited electrical outlets for all devices, requiring careful management of charging needs, or the presence of older appliance models. The hotel offers convenient parking directly adjacent to the rooms, which is widely appreciated for its ease of access, allowing guests to quickly move luggage to and from their vehicles. However, some specific accessibility concerns have been raised regarding the parking area, including a curb that made it challenging for guests with mobility needs to access their accessible rooms directly from their cars. The property layout also features a single vehicle entrance, which some guests found to be a minor point of note. Overall, the facilities are described as practical and sufficient for a no-frills, affordable stay.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many guests reported finding their rooms to be clean and the beds comfortable, ensuring a restful night's sleep, a significant number of reviews highlighted considerable issues. Some rooms were described as having a stale or damp odor, with concerns about damp rugs and bathroom floors. Instances of outdated or grimy conditions were reported, including stained sheets, dirty bathrooms, and general lack of thorough cleaning, with some guests even resorting to cleaning the room themselves upon arrival. Maintenance issues such as broken security locks, non-functional AC controls, damaged furniture, and non-draining tubs were also mentioned. Furthermore, several guests reported disturbing encounters with pests, including mice and biting bugs, which severely impacted their stay. Noise from outside, including traffic and early morning construction, also affected the quietness of some rooms.

Location & Accessibility
The hotel's location is consistently praised for its exceptional convenience, particularly its proximity to the highway and major roads, making it an ideal stop for travelers. Guests appreciate the easy access to a variety of dining options, including popular fast-food chains and restaurants, many of which are within easy walking distance. Additionally, the presence of fuel stations and grocery stores nearby adds to the practicality of the stay, allowing guests to easily fulfill their needs. While the location offers great accessibility to amenities, some guests have noted that its closeness to the road and nearby businesses can lead to external noise, including traffic sounds and early morning activity from neighboring establishments. Specific accessibility challenges were also mentioned, such as a single vehicle entrance and a curb in the parking area that posed difficulties for guests requiring accessible room access.

Staff & Service
Feedback on staff and service is notably varied, ranging from highly positive to significantly negative experiences. Many guests consistently commend the friendly and helpful staff, describing them as accommodating and going out of their way to ensure a comfortable stay. The check-in process is frequently highlighted as quick and efficient, with staff often having everything prepared for arrival. Guests appreciate the responsive nature of some team members, including the owner, who are noted for their kindness and willingness to assist with requests. However, a concerning number of reviews detail serious service failures, including a lack of response to maintenance issues, premature knocking on doors before check-out time, and instances of unprofessional staff attitudes, particularly regarding serious room issues like pest infestations. Some guests also reported difficulties with refund processes and dissatisfaction with housekeeping standards.

Additional Information
Guests should be aware that the hotel is currently undergoing renovations and upgrades, which are aimed at enhancing the property's overall appeal and amenities. While these improvements are generally welcomed, some guests have experienced construction noise during their stay, particularly in rooms adjacent to ongoing work. A notable aspect of the hotel's character is its old-style motor lodge design, which provides guests with the convenience of a private entrance directly to their rooms. Regarding security, guests have observed a visible police presence in the area, with local authorities regularly monitoring the hotel grounds, contributing to a sense of safety. It is also important to note that the hotel does not offer on-site breakfast or in-room coffee, though numerous external dining options are available nearby. For booking, some guests recommend booking directly with the hotel to potentially avoid third-party issues.