Hawthorn Extended Stay by Wyndham Dayton

The hotel's apartment-style accommodations, often featuring full kitchens with appliances and cookware, are a distinctive offering, aiming to provide a home-like experience for guests. While some guests appreciate this concept and find value in the spacious layouts, the overall impression is significantly impacted by widespread concerns regarding the property's condition and cleanliness. The design could theoretically appeal to extended-stay guests or families seeking self-catering options, though the current state often deters these groups. Budget-conscious travelers might consider it for its lower price point, but many ultimately feel the value is compromised by the prevalent issues. Recurring feedback highlights significant problems with room cleanliness, general maintenance, and the overall upkeep of the property. Guests are strongly advised to thoroughly inspect their assigned room upon arrival and communicate any concerns immediately to the front desk. Bringing personal cleaning supplies is also a frequently suggested tip to enhance comfort.

Facilities & Amenities
The hotel offers various facilities designed for guest convenience, including kitchenettes in many rooms, equipped with appliances, plates, pots, pans, and cutlery, which some guests find beneficial for self-catering. Free Wi-Fi is available, though its reliability is frequently noted as spotty or unusable, making it difficult for guests to stay connected or stream content. The property also features an outdoor pool and a fitness center, but reviews indicate these are often found to be closed, unmaintained, or in disrepair, with the pool sometimes described as dirty. Other amenities like ice machines are often reported as unavailable or requiring staff assistance. Some rooms include a fireplace, which is appreciated by guests who find it functional. However, the overall condition of these amenities often falls short of expectations, with many items being broken or poorly maintained.

Cleanliness & Room Comfort
Cleanliness and room comfort are major points of concern for many guests. Numerous reviews describe rooms as filthy, with widespread dust, grime, stains on sheets, couches, and carpets, and even hair in showers. Some guests reported finding mold in bathrooms and strong, unpleasant odors such as dog urine, smoke, musty smells, or sewage. The overall condition of rooms is frequently described as run down and outdated, with holes in walls, broken furniture, non-working lights, exposed wiring, and damaged fixtures. Mattresses are often reported as sagging or uncomfortable, leading to poor sleep quality. Noise levels, particularly from highway traffic or other guests, can also impact comfort. Basic amenities like towels and bedding are sometimes missing or insufficient, forcing guests to request them or purchase their own.

Dining & Food Quality
Feedback on dining and food quality, particularly the complimentary breakfast, is mixed. Some guests find the breakfast to be a convenient perk, appreciating the availability of waffles, cereal, fruit, and coffee. However, many express disappointment, noting that items are often not refilled, or that the selection is limited, sometimes reduced to only grab-and-go options like granola bars and juice boxes, contrary to advertised hot buffet breakfasts. Complaints include dirty containers for food items, hard eggs, and staff beginning to put items away well before the stated end time. The coffee is generally available, but some guests note a lack of creamer. Overall, while some find it adequate for a quick start to the day, others feel the breakfast offerings are insufficient and poorly managed.

Location & Accessibility
The hotel's location is generally considered a positive aspect by many guests. It is frequently praised for its convenience and accessibility, being situated near the airport and major highways, making it easy for travelers to reach their destinations. Its proximity to various businesses, restaurants, and attractions is also highlighted as beneficial for those exploring the area. While the central location is a draw, some guests have expressed concerns about the immediate surrounding environment, describing it as sketchy or feeling unsafe, particularly in the parking lot which is sometimes reported as dimly lit. Parking is available on-site, with some guests noting its convenience, though issues with limited spaces or overflowing trash in outdoor areas have been mentioned.

Staff & Service
Feedback regarding staff and service is notably mixed. Many guests commend the front desk staff for being friendly, helpful, and accommodating, particularly during check-in and check-out processes. Some appreciate their willingness to address concerns or provide assistance. However, a significant number of reviews describe staff interactions as rude, unprofessional, or unresponsive, especially when guests report serious issues like room cleanliness or maintenance problems. There are instances where requests for basic items like towels or bedding are met with reluctance or delays. While some guests highlight positive experiences with specific individuals, the overall consistency of service quality appears to vary, with some feeling their concerns were ignored or dismissed.

Additional Information
Guests should be aware that the hotel often requires a security deposit upon arrival, which can be a significant amount and has sometimes been subject to delayed refunds. The property is pet-friendly, a feature appreciated by guests traveling with animals, though some note challenges in finding suitable outdoor areas for pets. There are frequent mentions of the hotel being under new ownership or undergoing renovations, which staff often cite as reasons for the current conditions. However, guests often report that these renovations appear to be superficial or poorly executed, with little noticeable improvement. Some reviews also highlight issues with phone lines in rooms being non-functional, making it difficult to contact the front desk, and a general lack of organization in property management.