Hampton Inn & Suites Cleveland-Beachwood

This hotel offers a highly positive experience, largely due to its recent, extensive renovation that has transformed the property with modern design and updated amenities. Guests consistently highlight the hotel's exceptional cleanliness, the friendly and helpful staff, and the convenient location near a vibrant shopping and dining area. The complimentary breakfast also receives widespread praise for its quality and variety. This hotel is an excellent fit for business travelers seeking a comfortable and well-equipped stay, families looking for spacious accommodations and a good breakfast, and couples desiring a modern and inviting environment with nearby entertainment. For an enhanced experience, guests might consider requesting a room away from the highway for optimal quiet, and be sure to explore the adjacent Pinecrest area for dining and shopping.

Facilities & Amenities
The hotel provides a range of well-regarded facilities for guest enjoyment. The fitness center is frequently praised, especially post-renovation, featuring state-of-the-art equipment and 24/7 access. The pool and hot tub areas are generally appreciated, offering a space for relaxation, though some guests noted occasional closures, cold pool water, or issues with cleanliness and overcrowding in the hot tub. The inviting lounge areas are described as modern and clean, providing comfortable spaces for guests to relax or work. Complimentary free Wi-Fi is available throughout the property, ensuring connectivity. Guests also value the 24/7 availability of coffee, tea, and lemon water in the lobby, adding a convenient touch to their stay. While most elevators function well, some guests experienced slow service or temporary closures due to ongoing renovations.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as spotless, fresh-smelling, and impeccably maintained. The spacious rooms feature a modern, dynamic design, especially those recently renovated, and are equipped with convenient amenities like USB ports and smart TVs. While many guests found the beds comfortable, some had mixed feedback, describing them as either too firm, too soft, or bouncy, with a few suggesting a need for new mattresses or memory foam. Noise levels are generally low, particularly in rooms not facing the highway, contributing to a restful stay. The bathrooms are noted for being clean and modern in renovated areas, though some guests experienced issues with low shower pressure or slow hot water delivery, and a few mentioned a lack of hooks for towels.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise from guests, often described as "amazing," "excellent," and "one of the best" they have experienced. The breakfast variety is a significant highlight, featuring a wide selection of hot food options such as waffles (including self-made with whipped cream), omelets (like cheese jalapeno), French toast sticks, and hard-boiled eggs. Cold options like fruit, yogurt, and pastries are also available. While the coffee is generally well-regarded and available 24/7 in the lobby, a few guests found the breakfast coffee to be watered down. The breakfast area is noted for being well-stocked and clean, with staff diligently replenishing items, though some items might run out closer to the end of service.

Location & Accessibility
The hotel boasts a highly advantageous central location, offering excellent accessibility and convenience. It is situated directly off I-271, making it easy for travelers to reach and depart. A major highlight is its proximity to the Pinecrest shopping center, which is often described as being "right across the street" or "basically connected." This area provides guests with numerous restaurants, shops, and entertainment options, including a Whole Foods Market, all within easy walking distance. The location is also convenient for visiting various attractions in the greater Cleveland area. Parking is generally ample and convenient, though some guests noted it could be scarce when the hotel is at full capacity or during periods of active construction.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, frequently described as "amazing," "friendly," "helpful," "professional," and "attentive." Guests highlight their welcoming demeanor from check-in to check-out, often going "above and beyond" to assist with requests. The quick check-in process is appreciated, with staff often providing welcome amenities such as bottled water and fresh-baked cookies. Guests commend the staff's ability to accommodate various needs, including handling double bookings, providing extra bedding promptly, and offering local recommendations. The dedication of the team to providing excellent customer service is a recurring theme, contributing significantly to a comfortable and enjoyable stay for many.

Additional Information
Guests should be aware that the hotel has undergone ongoing renovations, which have largely been praised for updating the property's appearance and amenities. While these renovations have resulted in a modern and appealing environment, some guests experienced temporary inconveniences such as construction noise during the day, occasional elevator issues requiring staff assistance, or scheduled interruptions to hot water service. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, although finding suitable outdoor relief areas nearby can sometimes be a challenge. Rewards program benefits, such as those for Hilton Honors members, are well-received, with some guests noting perks like gift bags. The hotel also offers a convenient late check-out option, and some unique touches like feminine products available in the lobby restroom are noted.