Hampton Inn by Hilton London

This hotel is highly regarded for its exceptional staff service and family-friendly atmosphere, making it a top choice for families and sports teams traveling through the area. Guests consistently highlight the hotel's commitment to cleanliness, the comfort of its accommodations, and the quality of its complimentary breakfast. Its convenient location right off the highway also makes it an ideal stop for road trippers. To ensure a peaceful stay, consider requesting a room away from high-traffic areas, especially if visiting during peak times when sports teams are present. Additionally, arriving early for breakfast is recommended to enjoy the full selection before it gets busy.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The indoor pool is a popular feature, particularly with children, and is generally described as clean and well-maintained, though some guests noted the water temperature could be on the cooler side despite many finding it pleasant. A fitness room is available for guests, providing basic equipment for workouts. The hotel also provides free Wi-Fi throughout the property, ensuring guests can stay connected. For added convenience, there are ice machines on each floor and a guest laundry facility, which is appreciated by those on longer stays.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms and common areas, often describing them as spotless and well-maintained. The beds are frequently highlighted as very comfortable, ensuring a restful night's sleep for most. Rooms are generally spacious and well-appointed, often including a microwave, refrigerator, and coffee maker. While many rooms are described as modern and recently renovated, some guests found certain aspects or the overall decor to be a bit dated. Noise levels can vary; most guests found their rooms quiet, but some reported disturbances from hallway noise, particularly when sports teams were present. A few isolated reports mentioned issues like a noisy bathroom fan or worn-out bed sheets, and a very small number of guests reported bed bugs, though the hotel reportedly addressed these concerns.

Dining & Food Quality
The complimentary breakfast buffet is a significant highlight for many guests, consistently receiving high praise for its variety and quality. It typically includes a wide selection of hot items such as scrambled eggs, sausages, and breakfast potatoes, alongside options like bagels, muffins, oatmeal, and a popular waffle maker. Fresh fruit and yogurt are also usually available. The coffee and tea station in the lobby is available 24/7, which guests appreciate. While the breakfast is generally excellent, some guests noted a desire for more fresh fruit options or different protein choices like bacon. The use of disposable cutlery and plates for breakfast was a minor point of concern for some environmentally conscious guests.

Location & Accessibility
The hotel boasts a highly convenient location right off Highway 401, making it easily accessible for travelers. It is situated approximately five minutes from a large shopping mall and within a three-kilometer radius of numerous eating establishments, ranging from fine dining to fast food. While the immediate area is not highly walkable due to heavy traffic and lack of sidewalks, its proximity to major roads and amenities makes it a practical choice. Free parking is available on-site, which is a significant advantage for guests traveling by car. The hotel is also about a 15-minute drive from downtown London, offering access to city attractions.

Staff & Service
The staff at this hotel consistently receive overwhelmingly positive feedback, often described as the standout feature of the stay. Guests frequently commend their friendliness, helpfulness, and attentiveness. The check-in and check-out process is typically smooth and efficient, with staff often going above and beyond to accommodate requests, such as early check-ins or late check-outs when possible. Many reviews highlight specific instances of staff providing excellent advice, resolving issues promptly, and creating a welcoming atmosphere. The housekeeping team is also praised for their thoroughness and polite demeanor, contributing to the overall positive guest experience.

Additional Information
The hotel maintains a pet-friendly policy, welcoming both dogs and cats, and provides convenient amenities like a grassy area with trash cans and waste bags for pet owners. Guests should be aware that daily housekeeping services need to be requested at registration, as rooms are typically cleaned every other day post-COVID. The hotel is a popular choice for sports teams, particularly youth hockey and baseball teams, which can sometimes lead to increased noise levels in hallways and common areas, though staff generally work to manage this. The hotel also offers a conference room that can be booked, which is a great option for groups or teams needing a private gathering space.