Great Canadian Casino Resort Toronto

This modern hotel offers a new and clean environment, with its signature feature being its direct connection to a casino and racetrack, providing a unique entertainment experience. Guests frequently highlight the spacious rooms and the convenience of having various food options on-site. It is an ideal choice for concert-goers, gamblers, and race enthusiasts seeking integrated entertainment. Its close proximity to the airport also makes it highly suitable for business travelers and those with early flights or layovers. For adults and couples, the hotel provides a lively atmosphere. To make the most of your stay, be aware of the additional resort and credit card fees, and note that dining options within the casino are not accessible to minors.

Facilities & Amenities
The hotel features a pool area that includes a hot tub and steam room, which many guests appreciate as a relaxing amenity, though some past reviews indicated it was under renovation. While the fitness center is available, some guests found it to be basic for a hotel of this size. Free Wi-Fi is consistently available throughout the property, ensuring guests can stay connected. The hotel also offers ice machines on each floor for guest convenience. Most guests found the facilities to be well-maintained and contributed positively to their stay, providing a comfortable and entertaining environment within the complex.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless, new, and well-maintained. The rooms are spacious, offering ample space, though some found the layout to be somewhat open or barren, lacking additional seating. Feedback on bed comfort is notably mixed; while many guests reported very comfortable beds and pillows, a significant number found the mattresses to be too soft, sagging, or uncomfortable. Noise levels also received varied comments; some rooms are described as soundproof and quiet, while others experienced disturbances from hallway noise, particularly from other guests, or from the air conditioning unit. In-room amenities are generally appreciated, though some guests noted the absence of a microwave or Netflix on the TV, and some found the shower water pressure to be inconsistent.

Dining & Food Quality
The hotel offers a wide array of dining options located within the casino complex, including various vendors and restaurants, which many guests found convenient. However, feedback on food quality is highly mixed, ranging from excellent and top-quality experiences to descriptions of mediocre or subpar meals. A significant point of concern for many guests is the accessibility of restaurants for families, as most dining establishments are located within the casino area and are therefore inaccessible to minors. Beverages are frequently noted as being very expensive, and some guests experienced issues with slow service or early closures of dining venues, especially on concert nights. Room service is available, with mixed reviews on its efficiency and value, and some guests noted a one-drink-per-person policy at the bars.

Location & Accessibility
The hotel's primary advantage is its close proximity to Pearson International Airport, making it a highly convenient choice for travelers with early flights or layovers. An airport shuttle service is available, though guest experiences are mixed, with some reporting long waits or limited operating hours. While the hotel is well-situated for airport access, it is considered far from downtown Toronto and other major city attractions, making it less ideal for guests primarily looking to explore the city center. Parking is available and generally free, including covered options, but many guests noted that the walk from the parking area to the hotel entrance and rooms can be quite long and confusing due to unclear signage.

Staff & Service
Guest feedback on staff and service is notably varied. Many guests commend the staff for being friendly, helpful, and professional, highlighting positive interactions and efficient service, particularly during check-in and with specific requests. However, a significant number of reviews describe negative experiences, citing rude or unprofessional front desk staff who lacked basic customer service etiquette and communication skills. Some guests reported long wait times for check-in due to limited staffing, and issues with staff responsiveness to phone calls or requests for in-room amenities. While some found the service to be attentive and accommodating, others encountered unhelpful attitudes and a perceived lack of concern for guest satisfaction, particularly when issues arose.

Additional Information
Guests should be aware of several important policies and fees. A resort fee is charged, which some guests found unexpected or felt did not align with the amenities provided, especially if certain facilities were not fully operational during their stay. Additionally, the hotel imposes an extra charge for credit card payments, which many guests found surprising and inconvenient. A significant recurring theme is the hotel's policy regarding children, as most dining and entertainment options are located within the casino and are therefore inaccessible to minors, making the hotel less suitable for families. The hotel has a pet-friendly policy, accommodating guests traveling with animals. Guests also frequently mentioned experiencing noise from other guests in the hallways, particularly late at night, which can impact sleep quality.