Hotel Graceland Bangkok By Grace

The hotel is primarily noted for its central location near the Nana area, making it a popular choice for those interested in nightlife and the Arab community. Many guests appreciate the spacious rooms offered. The hotel caters well to Muslim travelers due to its proximity to halal food options and prayer facilities, while nightlife enthusiasts find its location convenient for entertainment. For families, the larger rooms can be a benefit, though some areas might be noisy. To ensure a smoother stay, guests should be prepared for potential maintenance issues and mixed staff interactions, particularly at the reception. It is also advisable to inquire about the single key card policy and any required deposits upon arrival.

Facilities & Amenities
The hotel offers generally good free Wi-Fi, which is appreciated by guests. While some reviews mention a "nice pool," others contradict this, stating it either doesn't exist or is poorly maintained and lacks atmosphere. In-room amenities like a microwave and fridge are available and found convenient by some. A recurring point of frustration is the single key card policy; this card is essential not only for room access but also for powering the room and operating the elevator, causing significant inconvenience for guests sharing a room or needing separate access.

Cleanliness & Room Comfort
A major concern for many guests is the hotel's cleanliness and room condition. Frequent reports highlight the presence of cockroaches, pervasive mold, and a persistent musty or smoky smell throughout the rooms and corridors, even in designated non-smoking areas. The furniture is often described as dirty and worn-out. Bathrooms are a particular issue, with common complaints about broken showers, leaking water, and visible mold. While some guests find the beds comfortable, others report them as too soft or worn, leading to discomfort. Noise from adjacent rooms and the street is also a significant problem, impacting guests' ability to rest.

Dining & Food Quality
Feedback on dining is mixed. The breakfast is frequently mentioned as being heavily Arabic-focused or featuring Middle Eastern food, which may not appeal to all guests. While some found the breakfast poor or noted it wasn't included in their rate, a few described it as amazing. Despite advertising a restaurant or cafe, many guests report that these facilities either do not exist or only serve breakfast. On a more positive note, room service generally receives favorable comments for its decent food quality and efficient service.

Location & Accessibility
The hotel's excellent central location is consistently praised, especially for its proximity to the nightlife of the Nana area. It is conveniently situated near the Sky Train and a wide array of Arab restaurants and shops, providing easy access to dining and transportation. Guests also find it simple to hail a taxi directly outside the hotel. However, some reviews point out that the hotel is located somewhat deep in a lane, and a few express concerns about the general atmosphere of the neighborhood, describing it as very busy or, in some instances, feeling unsafe.

Staff & Service
Guest experiences with staff vary considerably. Many commend the housekeeping and lobby staff for their friendly, helpful, and attentive demeanor. Conversely, the reception staff frequently receive strong criticism for being rude, unprofessional, and unhelpful. Issues commonly cited include difficulties during check-in, disputes over deposit requirements, and problems related to the single key card policy. Additionally, some guests report that maintenance requests are slow to be addressed, and communication with certain staff members can be challenging.

Additional Information
Guests should be aware that a deposit is typically required upon check-in, with additional deposits sometimes requested for extra key cards. The single key card policy is a notable inconvenience, as the card is necessary for both room power and elevator access. Many reviews mention ongoing construction or renovations within the hotel, which can lead to noise, dust, and an overall less pleasant atmosphere. Some guests have noted a strong, pervasive Oud smell throughout the hotel. Unusual policies reported include restricting the use of the lobby bathroom to guests only and receiving early morning calls from reception regarding check-out times.