Hotel General Old Town Prague

This hotel is celebrated for its unique, historical-themed decor, with each room thoughtfully designed around a specific general, creating a distinctive and memorable atmosphere. Guests consistently highlight the exceptional staff friendliness and attentiveness, the overall cleanliness of the premises, and the comfortable accommodations. It is an excellent choice for couples seeking a quiet and charming retreat, families who appreciate spacious suites and good value, and business travelers or sightseers benefiting from convenient public transport links. To enhance your stay, consider requesting a room facing the garden for maximum tranquility, and be prepared to utilize public transportation or ride-sharing services for easy access to the city center.

Facilities & Amenities
Guests generally find the hotel well-equipped, appreciating the convenience of coffee machines and kettles in their rooms, along with a comprehensive selection of toiletries. Free Wi-Fi is consistently available and reliable throughout the property, allowing guests to stay connected. The hotel also offers a sauna, which some guests found small or located in the basement, but it provides a relaxing option. Thoughtful touches like providing umbrellas for guest use are also noted. While some minor issues with in-room appliances like the fridge or telephone were occasionally reported, these instances appear to be isolated.

Cleanliness & Room Comfort
The hotel receives high praise for its impeccable cleanliness across all areas, from the rooms to the common spaces. Guests frequently describe the rooms as spacious and well-maintained, often highlighting the comfortable beds and high-quality linens that contribute to a restful sleep. While most guests found the beds comfortable, some noted them as being quite firm. The bathrooms are consistently described as generous in size, modern, and very clean, with some featuring both a shower and a bath. Noise levels are generally low, particularly for rooms overlooking the garden, ensuring a quiet environment despite the hotel's urban setting. Room temperatures are typically comfortable, though a few guests initially found their rooms cold before they warmed up.

Dining & Food Quality
The breakfast experience is a significant highlight for many guests, often described as exceptional and a true culinary delight. Guests rave about the wide variety of fresh and high-quality options available, including a buffet with hot food selections like bacon, eggs, and sausages, along with fresh salads, pastries, and sweet treats. The availability of barista-made coffee is particularly appreciated. While some guests found the cost of breakfast to be high if not included in their rate, and a few noted that the hot food items on the buffet could sometimes be lukewarm, the overall quality, presentation, and attentive service during breakfast are consistently lauded. The hotel also has a restaurant that serves delicious meals, though the bar is noted to have limited operating hours.

Location & Accessibility
The hotel's location is generally considered convenient, situated in a quiet neighborhood slightly removed from the immediate hustle of the Old Town. It offers excellent accessibility to public transportation, being just a five-minute walk from a tram station and the Anděl metro station, which provides easy access to the city center. While a walk to the Old Town or Charles Bridge takes approximately 20 to 30 minutes along the river, many guests enjoy this scenic stroll. The surrounding area in Smichov offers a variety of local restaurants, bars, and a large shopping center. Parking is available on-site, though some guests found the spaces tight, staff are always ready to assist with maneuvering vehicles.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, with guests frequently describing them as incredibly friendly, helpful, attentive, and professional. Many reviews highlight their willingness to go above and beyond to ensure a pleasant stay, from offering a welcome drink upon arrival to assisting with transfer arrangements and promptly resolving any issues. The check-in process is often noted as smooth and efficient, and guests appreciate the staff's excellent communication skills. Their dedication to providing personalized and high-quality service creates a warm and welcoming atmosphere that leaves a lasting positive impression on visitors.

Additional Information
Guests should be aware that the hotel has a policy requiring cash payment for certain additional services, such as parking or the sauna, and some guests noted that credit card payments were not accepted for these items. There is also a deposit requirement upon arrival, which some guests found surprising. While these policies are in place, the staff are generally helpful in explaining them and assisting guests with their needs. The hotel's unique character and attention to detail, such as providing sewing kits and shoe cleaning kits in rooms, contribute to a comfortable and well-appointed experience.