Four Points by Sheraton Doha

This hotel offers a memorable stay in the heart of the city, distinguished by its exceptional staff and a prime location directly connected to the metro system. It is an ideal choice for transit travelers seeking convenience, business travelers needing easy access to the city, and sightseers eager to explore local attractions. The hotel consistently receives high praise for its spacious and clean rooms, as well as its excellent dining options. Families and couples will find the hotel well-suited for their needs, providing comfort and accessibility to various points of interest. To maximize your experience, consider utilizing the metro for seamless city exploration and be mindful of the hotel's parking limitations if traveling by car.

Facilities & Amenities
Guests appreciate the range of facilities available, though some aspects receive mixed feedback. The rooftop pool is a popular feature, often described as heated and offering pleasant city views, providing a relaxing escape. However, a few guests suggest the pool area and jacuzzi could benefit from refurbishment. The fitness center is generally well-equipped for basic workouts, though some find it a bit small for a hotel of this caliber. The spa facilities are also available, with guests noting the opportunity for discounts on services, though some feel the area is a little dated. Free Wi-Fi is provided throughout the property, which is convenient for staying connected, but some users reported slow speeds or difficulty with voice calls. Additional conveniences like ice machines and vending machines are also available, contributing to a comfortable stay.

Cleanliness & Room Comfort
Rooms are consistently described as spacious, spotless, and comfortable, with many offering city views. Guests particularly praise the comfortable beds and high-quality linens that ensure a restful sleep. The bathrooms are often highlighted for their generous size and impressive rain showers. Daily replenishment of bottled water is a much-appreciated amenity. While most rooms are quiet, some guests on lower floors or facing the street have noted street noise, and occasional noise between rooms. A few reviews mention that the air conditioning can be unusual or that some rooms initially felt stuffy. Overall, the emphasis on cleanliness and comfort contributes significantly to a positive guest experience.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its generous spread and wide variety of options, including both local and Western dishes, with live cooking stations. Guests enjoy the fresh pastries, hummus, and soft pancakes. The hotel also offers popular buffet dinners, such as the Asian Night, which are praised for their diverse selection, including sushi and Thai cuisine, and good value. While the food quality is generally high, some guests have noted that the buffet line food could be hotter. The in-house dining menu is considered limited by some, especially for those with specific dietary restrictions. A few guests found the buffet dining experience noisy due to large groups celebrating, which impacted their enjoyment of the meal.

Location & Accessibility
The hotel boasts a superb central location, directly adjacent to the Msheireb metro station, which serves as a hub for all three metro lines, offering direct access to the airport and easy transit throughout the city. Guests appreciate being within walking distance of Souq Waqif, Msheireb Downtown, and various local amenities like pharmacies and grocery stores. This makes it an ideal base for exploring Doha's cultural and shopping districts. While the metro access is a significant advantage, some guests found the parking facilities limited, tight, or occasionally reserved, making it challenging for those arriving by car. Additionally, Uber pick-up and drop-off can sometimes be awkward due to the hotel's entrance setup.

Staff & Service
The hotel's staff consistently receives outstanding praise for their exceptional friendliness, attentiveness, and professionalism. Guests highlight the warm welcome from the moment of arrival, with many noting the staff's genuine willingness to go above and beyond to assist with requests, from quick check-in processes to providing local recommendations and ensuring a comfortable stay. Housekeeping is commended for its efficiency and attention to detail, including daily water replenishment. While the vast majority of feedback is overwhelmingly positive, a few guests experienced issues with reception staff regarding rigid cancellation policies, perceived lack of genuine attentiveness, or minor inconveniences like being asked for identification or bills during breakfast.

Additional Information
For guests enrolled in the rewards program, there are often appreciated benefits such as complimentary room upgrades and flexible late check-out options, which significantly enhance the overall guest experience. It is important for potential guests to note that this is a dry hotel, meaning no alcoholic beverages are served on the premises, a detail that some travelers might consider when planning their stay. A point of contention for a few guests has been the hotel's cancellation policy, specifically the strict adherence to local time zone cutoffs, which has led to unexpected charges for some who were unaware of this crucial detail. This highlights the importance of thoroughly reviewing all booking terms to avoid unforeseen issues.