Four Points by Sheraton Al Ain

A very comfortable stay with Four Points by Sheraton in Al Ain, noted for its welcoming atmosphere and excellent service. The hotel is particularly well-suited for families due to its dedicated play areas and attentive pool staff, ensuring a safe and enjoyable environment for children. It also appeals to leisure travelers seeking a peaceful retreat with convenient access to shopping. Guests consistently highlight the hotel's cleanliness and the spaciousness of its rooms. For an enhanced experience, consider exploring the direct mall connection for easy access to amenities and dining, and be sure to utilize the well-regarded pool facilities.

Facilities & Amenities
The hotel offers a range of well-maintained facilities, including a popular swimming pool that is often praised for its cleanliness and extended hours, making it suitable for both early risers and evening unwinding. While some guests noted the pool can get noisy or feel small during peak times, particularly with many children, the presence of vigilant lifeguards ensures safety. A comprehensive gym is available, featuring a good structure, organization, and a wide array of equipment, making it a favorite among regular users. Guests can also enjoy the sauna, jacuzzi, and steam room for relaxation. For families, a dedicated kids' play area on the third floor is a significant advantage. The hotel also provides ample parking, including basement and underground options, and a beautiful lobby area with comfortable seating and a coffee service.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high standards of cleanliness throughout the property, with rooms consistently described as spotless and well-maintained. The rooms themselves are highlighted for their spaciousness and comfort, often featuring balconies that offer pleasant views. Most guests find the beds to be very comfortable, contributing to a restful sleep. However, some guests have reported issues with air conditioning not cooling effectively or being affected by balcony door sensors, and a few mentioned instances of dirty balconies or bathrooms upon arrival. Noise levels can be a concern for some, with reports of poor sound insulation allowing noise from adjacent rooms or the pool area to be heard. While some basic amenities like a dental kit or bathrobe were occasionally noted as missing, the overall room condition is positively reviewed.

Dining & Food Quality
The breakfast at the hotel's Elements Restaurant receives widespread praise for its delicious offerings and extensive variety, providing a great start to the day with fresh options. Many guests appreciate the quality of the food and the pleasant atmosphere of the restaurant. While the breakfast is generally well-regarded, some guests have suggested that the overall buffet quality, including hot beverages and bread stations, could be improved to match a five-star standard. There are also mentions of excellent seafood nights and iftar spreads, indicating diverse dining experiences. Some guests, however, found the food to be inconsistent, with a few instances of items not appearing fresh or lacking taste, leading some to opt for outside dining. In-room dining is available and considered affordable by guests.

Location & Accessibility
The hotel's location is a significant advantage, particularly its direct connection to Hili Mall and Lulu Hypermarket, offering unparalleled convenience for shopping, dining, and accessing daily necessities without needing to leave the premises. This feature is especially valued during hot weather. While the hotel is situated within the city, some guests note it is slightly out of the way of the main tourist attractions, making it a quieter area. However, its proximity to the mall and easy access to the main road ensure good accessibility. The location is considered ideal for those seeking a peaceful stay while still having amenities readily available.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the exceptional service provided by the housekeeping team, ensuring rooms are spotless and comfortable. The reception staff are commended for their warm welcome, quick check-in process, and willingness to assist with requests, including late check-outs and room upgrades. The lifeguards at the pool are noted for their vigilance and supportive demeanor, particularly with children. While most interactions are positive, a few guests reported issues with front desk communication regarding facilities and payment, and some found room service response times to be slow. Overall, the staff's professionalism and dedication to guest satisfaction are a recurring theme.

Additional Information
The hotel has recently transitioned to the Four Points by Sheraton brand, with staff proudly wearing "OPENING TEAM" polo shirts, indicating a commitment to new standards. Guests appreciate the welcome fruit amenity provided upon arrival. While the hotel generally maintains a quiet atmosphere, some guests have noted that the pool area can be quite lively. It is important to be aware that the hotel's spa facilities are designated for men only. Some guests have experienced issues with the air conditioning system, particularly its interaction with balcony door sensors, which can affect room temperature. There were also isolated reports of windows leaking during rain.