Hotel Du Nord

This hotel is highly regarded for its excellent location in Interlaken, offering stunning mountain views and easy access to local attractions, making it a perfect base for sightseers and couples exploring the Bernese Oberland. Its proximity to the paragliding landing area is a unique feature that adds to its appeal. Guests frequently commend the hotel's cleanliness, comfortable accommodations, and the generally attentive service provided by the staff. For families, the spacious rooms and convenient location make it an ideal choice. To enhance your stay, consider requesting a room with a balcony for breathtaking views, and be sure to utilize the complimentary transportation pass for exploring the city.

Facilities & Amenities
The hotel offers a range of amenities designed for guest comfort and convenience. Many rooms are equipped with a kettle and bar fridge, and some even feature a free mini-bar upon arrival, though its restocking can be inconsistent. Guests appreciate the provision of bathrobes and slippers, adding to the sense of comfort. While the hotel does not feature air conditioning, a significant point of concern for many guests during warmer months, fans are provided in rooms to help mitigate the heat. Some guests noted the absence of window screens, which can limit the ability to open windows for air circulation without inviting insects. Free Wi-Fi is available, though some reviews indicate it can be slow at times.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, with many describing them as spacious and featuring a modern design. The comfortable beds are frequently praised, contributing to a restful stay. However, some guests have reported issues with smelly or itchy bedsheets and thin towels, suggesting inconsistencies in laundry quality. A recurring concern, particularly during summer, is the lack of air conditioning, leading to hot and muggy rooms that can be uncomfortable for sleeping. Noise can also be an issue, with mentions of street noise, church bells, and sounds from the hallway or above floors impacting sleep quality for some. While many rooms offer beautiful views, a few guests noted less desirable outlooks.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, described as delicious, well-stocked, and offering a great variety of fresh, high-quality options. Guests particularly enjoy the coffee and the availability of eggs-to-order. For those with early departures, the hotel thoughtfully provides packed breakfasts. However, some guests staying for extended periods found the menu repetitive, especially the hot dishes. A notable point of contention is the hotel's strict breakfast policy which prohibits guests from taking food or coffee out of the dining room, a rule that some found inconvenient and unusual compared to other hotels.

Location & Accessibility
The hotel boasts an excellent central location in Interlaken, making it highly convenient for guests. It is situated just a 5 to 10-minute walk from the Interlaken Ost train station, providing easy access for arrivals and departures. The hotel's position allows for effortless exploration of the main commercial street, numerous shops, and a wide selection of restaurants. Its proximity to the paragliding landing area and attractions like Harder Kulm is also a significant advantage. The availability of free parking is a much-appreciated amenity for guests traveling by car, and the hotel provides a transportation pass for free use of local public transport.

Staff & Service
The hotel staff are largely commended for being friendly, helpful, attentive, and welcoming, contributing positively to the guest experience. Many reviews highlight the quick check-in process and the staff's willingness to accommodate requests, such as early check-ins, luggage storage, and room upgrades. However, there are notable instances of rude staff reported by some guests, particularly during check-in, at breakfast, or during night shifts. Some guests found certain staff members to be unaccommodating regarding requests like checkout extensions or when addressing concerns about room issues or alleged theft, leading to frustrating interactions.

Additional Information
Guests should be aware of certain hotel policies and unique features. The hotel provides a transportation pass upon check-in, allowing free travel within the city, which is a valuable perk. While a free mini-bar is available in some rooms, guests have noted that it is not consistently restocked during their stay. A specific key card surcharge may apply if cards are not returned at checkout. There have been isolated but serious reports of jewelry theft from rooms, with some guests expressing dissatisfaction with the staff's helpfulness during investigations. Additionally, the hotel has a strict breakfast policy that prohibits taking food or drinks outside the dining area.