DoubleTree by Hilton Nairobi

This hotel stands out for its impeccable cleanliness and the exceptional hospitality of its staff, creating a welcoming and comfortable environment for guests. It is particularly well-suited for business travelers and those attending conferences, offering a peaceful retreat from the city's hustle. Guests consistently praise the spacious and comfortable rooms, which provide a restful stay, and many highlight the overall peaceful atmosphere and strong security measures. The hotel offers good value for money, making it a popular choice for both short and extended stays. To enhance your experience, consider requesting a room away from potential external noise sources, and be prepared to utilize ride-sharing services or the hotel's transport for exploring Nairobi's main attractions.

Facilities & Amenities
The hotel offers a range of facilities catering to both leisure and business guests. The conference facilities are highly praised, described as excellent and well-equipped with reliable Wi-Fi and attentive staff support, ensuring smooth meetings and timely catering for coffee breaks and lunch. Guests appreciate the beautiful and welcoming lobby area, featuring comfortable seating and a charming vintage aesthetic. The gym is generally considered adequate for basic workouts, though some guests noted issues with non-functional equipment and accessibility challenges for wheelchair users. The pool area is described as nice and refreshing, but some found it unheated and wished for more sun loungers. Additionally, guests benefit from free underground parking. However, some practical issues were noted, such as key cards occasionally not working or only one being provided per room, and specific accessibility concerns regarding the restroom entrance in the lobby for wheelchair users.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness and the comfort of its accommodations. Rooms are frequently described as spacious, spotless, and well-maintained, providing a fresh and modern environment. The beds are widely praised for their comfort and high-quality linens, ensuring a restful night's sleep, though a few guests found extra beds to be hard or noted bobbly sheets. The bathrooms are generally spacious and well-equipped, but some reviews mentioned issues like slippery showers, leaking showers, or doors getting stuck. While many guests found their rooms to be quiet and peaceful, some experienced noise from neighboring rooms due to poor sound isolation, or external disturbances such as a nearby club playing loud music at night, or occasional construction noise. In-room amenities like bottled water are appreciated, though some guests noted a lack of items like face towels or sufficient coffee and tea supplies.

Dining & Food Quality
The hotel's dining experience receives mixed but generally positive feedback. The breakfast buffet is often highlighted for its good variety, being described as delicious, expansive, and tasty, catering to various dietary needs. However, some guests noted issues with slow coffee service, cold milk, or food trays not being replenished promptly, and a few found the selection limited or felt it was overpriced. The on-site restaurant offers delicious meals, with dinners often considered reasonably priced. Guests appreciate the personalized service and the quality of the food, though some found the dinner options limited or the atmosphere lacking, with the bar also closing too early for some. While many praise the overall food quality as excellent and fresh, a few reviews mentioned instances of stale bread or a perception of lower quality for certain dishes, particularly regarding tea. Despite these varied comments, many guests enjoyed their meals and found the chef's offerings commendable.

Location & Accessibility
The hotel's location in the Hurlingham area is a point of varied feedback. While it is considered convenient for business needs and offers easy access to various parts of the city via ride-sharing services, its proximity to central Nairobi attractions can mean up to a 30-minute drive depending on traffic. Some guests found the immediate neighborhood not ideal for walking around, especially after dark, and a few expressed concerns about safety or the surrounding environment. However, others appreciated its quiet setting away from the city center's hustle, noting its closeness to amenities like Prestige Mall, a supermarket, and a Chinatown. The hotel also provides free underground parking, which is a significant convenience for those with vehicles. Despite some mixed views on the immediate surroundings, its strategic position allows for relatively easy access to both business districts and various cultural sites, provided guests utilize transport.

Staff & Service
The staff and service at the hotel are overwhelmingly praised by guests, consistently described as friendly, accommodating, helpful, and professional. Many reviews highlight the staff's attentiveness and willingness to go above and beyond, creating a welcoming and hospitable atmosphere. The check-in process is generally noted as quick and flawless, though a few guests experienced minor issues with room assignments or initial delays. Staff are commended for their solution-oriented approach and responsiveness in addressing requests, from housekeeping needs to seminar support. However, some guests reported less positive interactions, noting instances of unsmiling or less helpful attitudes from certain front desk personnel, or perceived rudeness. A recurring concern for some loyalty program members was the lack of recognition for their status, with reports of being asked for cash payments for services or charged extra despite their membership benefits. Despite these isolated incidents, the dedication of the majority of the team significantly enhances the guest experience.

Additional Information
Guests frequently commend the hotel's robust security measures, noting the presence of guards and a generally safe environment, which contributes significantly to peace of mind. The hotel is highly recommended for business stays and conferences, with many praising its suitability for corporate events and seminars. While many guests perceive the hotel as offering excellent value for money, some found certain services or amenities to be overpriced. A notable recurring issue mentioned by several guests is the noise from a nearby club, which can be disruptive at night. The hotel has also demonstrated a reliable lost and found service, with instances of valuable items being safely returned to guests. Other miscellaneous points include the absence of a spa and occasional reports of issues like a bug in the room, an alarm not stopping, or intermittent hot water supply, though these appear to be less frequent concerns.