Days Inn by Wyndham Austintown

This hotel is primarily noted for its affordability and convenient location near major transportation routes, making it a suitable option for budget-conscious travelers or those seeking a quick overnight stop during a road trip. Guests frequently highlight significant concerns regarding the overall cleanliness and maintenance of the property, with many rooms described as being in poor condition. The breakfast offerings are consistently reported as minimal. While some guests have praised the staff for their helpfulness, others have experienced unresponsiveness. To ensure a more comfortable stay, guests are advised to manage their expectations regarding room quality and amenities, and to consider bringing their own personal items such as towels and blankets. It is also recommended to plan for alternative dining options outside the hotel.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely negative, with many guests reporting issues. The fitness center is frequently described as inadequate, often closed or containing broken equipment. The Wi-Fi service receives mixed reviews, with some finding it functional while others report it as unsecured or non-operational. The ice machines are a recurring point of dissatisfaction, often found to be out of order, dirty, or even containing mold. Similarly, the elevator is frequently reported as non-functional, posing a significant inconvenience for guests, particularly those with mobility challenges or heavy luggage. The pool is mentioned by several guests, with some noting it was closed or appeared unkempt, though a few reviews contradict this, suggesting a varied experience.

Cleanliness & Room Comfort
The most prevalent and concerning feedback revolves around cleanliness and room comfort. Many guests describe rooms as filthy, gross, and dirty, with widespread reports of stained bedding, stained carpets, and unclean bathrooms. Issues such as bed bugs and roaches are mentioned by multiple reviewers, causing significant distress. The overall room condition is frequently criticized, with observations of peeling wallpaper, holes in walls, cracked bathtubs, rusty lamps, and broken fixtures. Guests often report a lack of essential in-room amenities like working remotes, coffee makers, or functional phones. Bed comfort is a common complaint, with beds described as uncomfortable, sagging, or having only thin sheets and miniature pillows. Noise from the highway and other rooms is also a frequent issue, impacting sleep quality.

Dining & Food Quality
The hotel's dining options, primarily the complimentary breakfast, receive overwhelmingly negative feedback. Guests consistently describe the breakfast as a "joke" or "poor," citing a severe lack of variety and quality. Common complaints include stale muffins, dry cereal with no milk, and cold coffee. Many reviews highlight the absence of hot food options, fresh fruit, or even basic items like cream cheese for bagels. The juice machine is often reported as broken, and some guests noted the presence of fruit flies in the breakfast area. Overall, the breakfast is perceived as minimal and unsatisfactory, leading many guests to seek meals elsewhere.

Location & Accessibility
The hotel's location is generally considered one of its more positive attributes, particularly for travelers seeking convenience. It is frequently praised for its proximity to the interstate (I-80) and its easy access to various retail stores, restaurants, and local venues. Some guests appreciate its closeness to a casino. While parking is often described as ample and easily accessible to rooms, some reviews mention issues such as snow-covered lots or concerns about the safety of the surrounding area. The immediate vicinity is sometimes characterized as run-down or having a "sketchy" atmosphere, which can impact guests' sense of security despite the hotel's convenient placement.

Staff & Service
Feedback regarding the staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, and providing exceptional service, particularly highlighting the efforts of new management to improve the guest experience. The check-in process is sometimes described as quick and easy. However, a significant number of reviews report negative interactions, with staff being perceived as rude, unresponsive, or unprofessional. Issues with housekeeping are common, including rooms not being cleaned, a lack of fresh towels, or staff being unable to provide basic amenities. Guests also mention difficulties in getting maintenance issues addressed, and some report staff being unhelpful when problems arise, contributing to a frustrating stay.

Additional Information
The hotel is reportedly undergoing renovations under new management, with some guests noting efforts to update the property, though many rooms still reflect an older, run-down condition. A pet-friendly policy is in place, but some guests have reported unexpected charges or difficulties finding suitable areas for their pets. Security is a recurring concern, with mentions of non-functional door locks and a general feeling of unsafety, though specific details are limited. Guests frequently report difficulties in obtaining refunds for unsatisfactory stays, even when rooms are deemed uninhabitable. The presence of a destination fee or other unexpected charges is also occasionally mentioned, leading to confusion for some guests.