DAS EDELWEISS Salzburg Mountain Resort

This hotel offers a truly luxurious and comprehensive mountain retreat, distinguished by its extensive multi-floor spa and impressive water park, making it a standout destination. Guests consistently highlight its family-friendly atmosphere, direct ski-in/ski-out access, culinary excellence, and the exceptionally attentive staff. It is an ideal choice for families seeking diverse entertainment and relaxation options, ski enthusiasts valuing convenience to the slopes, wellness seekers desiring a lavish spa experience, and couples looking for a high-end, comfortable getaway. To maximize your stay, guests recommend fully exploring the vast spa facilities and taking advantage of the seamless ski access.

Facilities & Amenities
The hotel boasts an impressive array of facilities, particularly its multi-floor spa area, which includes both an adults-only spa and a dedicated family spa. Guests rave about the extensive pool landscapes, featuring a heated outdoor pool, a large indoor pool, a sports pool, and a baby pool. A major highlight is the impressive water slides, providing immense fun for all ages. The saunas offer professional infusions, and ample relaxation zones are available throughout. A well-equipped fitness center and a serene rooftop whirlpool further enhance the wellness offerings. For ski enthusiasts, the convenient ski depot with heated lockers and on-site ski rental is highly appreciated. Most guests find the facilities top-notch, though some note the sports pool can be quite cold, and the water slides have limited opening hours. A few guests also wished for a water dispenser in the indoor pool area.

Cleanliness & Room Comfort
Guests consistently praise the spotlessly clean and well-maintained rooms, describing them as cozy, stylish, and modern. The spacious rooms are equipped with comfortable beds and high-quality linens, ensuring a restful stay. Many rooms offer stunning views from their balcony, enhancing the overall experience. Practical amenities like automatic blackout shades, a coffee maker, a high-tech toilet, and heated floors in the bathroom are frequently appreciated. While most feedback on room comfort is positive, some guests mentioned that the mattresses were on the firmer side. A few also noted minor issues with temperature regulation in the rooms, finding them too warm, and curtains that did not fully darken. Some older rooms were identified as not yet renovated, and some classic rooms feature open-plan bathrooms, which may not suit all preferences.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the rich breakfast buffet, which offers an extensive selection of high-quality and fresh regional products, including professional juicers and a pancake station. Multi-course dinners are a highlight, with guests appreciating the gourmet cuisine and the flexibility to customize their meals. The salad buffet and cheese buffet are also highly praised for their variety and quality. Beyond the main dining, guests enjoy the on-site sushi and steakhouse options, along with well-crafted cocktails. While the food quality is overwhelmingly described as excellent, some guests found the dinner to be occasionally lukewarm or felt the menu was overly ambitious in its fine dining approach.

Location & Accessibility
The hotel's location is a significant draw, offering direct ski-in/ski-out access and being conveniently adjacent to the ski lift and gondola station. This makes it exceptionally practical for ski enthusiasts, with the ski depot providing seamless transitions to the slopes. The hotel also offers underground parking for guest convenience. Surrounded by breathtaking mountain scenery, the setting is ideal for a winter sports holiday. While the hotel excels in its winter accessibility, some guests noted a lack of an inviting outdoor area that would be more suitable for warmer seasons, suggesting its primary appeal lies in the colder months.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional friendliness and attentive service. Guests frequently highlight the professional and warm welcome received upon arrival, along with a quick check-in process. The team is described as helpful and accommodating, going above and beyond to fulfill requests. Specific mentions include the efficient housekeeping, the knowledgeable reception staff, and the highly responsive restaurant staff who ensure a pleasant dining experience. The kids club staff are also commended for their loving and engaging approach. Most guests report an outstanding service experience, though a few mentioned an initial impersonal check-in or occasional instances of understaffing in the restaurant, leading to longer waits for food and drinks.

Additional Information
The hotel is celebrated for its distinctive hotel design and modern architecture, which creates a luxurious yet cozy ambiance. A strong family-run atmosphere is evident, with the owners often present and interacting with guests, contributing to a personalized experience. The extensive kids club and childcare services, along with a dedicated games room, are highly valued by families. Guests appreciate the convenience of an on-site shop and the ability to access their electronic room bill at any time. However, some guests expressed concerns regarding pricing transparency, feeling they overpaid for their stay, particularly during the off-season. There were also occasional comments about a lack of clear information regarding hotel activities and events.