Concorde Tower & Casino & Convention & Spa

The hotel offers a luxurious and comfortable stay, frequently praised for its spacious rooms and the attentive service provided by its staff. A notable feature is the vibrant casino, which provides entertainment and a lively atmosphere for many guests. This hotel is particularly well-suited for business travelers seeking a professional environment and leisure guests looking for a blend of relaxation and excitement. Couples and friends also find it an excellent choice for short getaways, appreciating the modern amenities and dining options. However, a significant recurring concern is the pervasive cigarette smoke, which can affect the overall experience for non-smokers. To enhance your stay, consider requesting a room on a non-smoking floor and explore the diverse culinary offerings within the hotel.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience. The large and lively casino is a major draw, offering entertainment and a vibrant atmosphere, though some guests have expressed concerns about the fairness of the gaming machines. For relaxation and wellness, the hotel features a well-equipped spa, sauna, and fitness center, with many guests enjoying the available treatments and massage services. While an indoor pool is present, some visitors noted it was closed during their stay. The outdoor pool area is also available, though some report issues with direct sunlight due to the building's shadow. A common point of feedback is the lack of a dedicated business center or suitable desk space in rooms for virtual meetings, which can be challenging for working guests. The Wi-Fi connectivity was reported as weak by some. Additionally, the hotel boasts a rooftop bar and cafe, offering pleasant views and a relaxing ambiance.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing rooms as spotless, modern, and meticulously maintained. The spacious rooms are often highlighted, providing a comfortable and airy environment for guests. Many reviews praise the ultra-comfortable beds and fluffy pillows, ensuring a restful night's sleep. In-room amenities are generally considered sufficient, with fresh towels and quality bath cosmetics provided daily. The bathrooms are noted for being functionally designed, featuring good showers and sometimes even a jacuzzi. However, a significant and frequently mentioned issue is the pervasive cigarette smoke smell that permeates various areas, including elevators, corridors, and even guest rooms, despite "no smoking" signs. This is attributed to the hotel's ventilation system and can significantly detract from the comfort for non-smoking guests.

Dining & Food Quality
The hotel offers a diverse and generally highly-rated dining experience. The breakfast buffet receives widespread praise for its incredible concept, delicious offerings, and extensive variety, including fresh fruits, pastries, hot dishes, and fresh orange juice. Most guests find the breakfast satisfying and of high quality, though a few suggest it could be more diversified. The hotel features several restaurants, with the Fornasetti restaurant being particularly popular for its delicious food, including sushi, and amazing desserts. The Capital Grill is also frequently mentioned for its steaks, which many guests found superb, though some reviews indicated inconsistent quality, with steaks occasionally being overcooked or tough. Room service is also available and described as delicious. While the restaurant staff are generally attentive and friendly, some guests noted slow service during busy periods, possibly due to understaffing.

Location & Accessibility
The hotel's central location in Nicosia (Lefkoşa) is frequently cited as a major advantage, making it a preferred choice for both business and leisure travelers. It is conveniently situated within the city and offers good access to main routes, including proximity to the airport. While some guests found it easy to walk to certain areas and attractions from the hotel, others noted that the immediate surroundings might appear run down, and roads could be less safe for pedestrians, suggesting a taxi might be needed for broader exploration. Parking facilities are available, which is a convenience for guests traveling by car, though some found it challenging to park. For those crossing the border, some reviews mentioned difficulties with taxi services and navigating the border crossing process.

Staff & Service
The hotel's staff consistently receives exceptional praise for their unbelievable service and warm hospitality. Guests frequently highlight their attentiveness, friendliness, and willingness to go above and beyond to assist with any request. The check-in process is often described as quick and smooth, contributing to a positive first impression. Staff members are commended for their professionalism and accommodating nature, including their ability to handle specific dietary requirements with great care and effort. Many guests felt genuinely welcomed and well taken care of throughout their stay, with bellboys and guest relations teams also receiving special mentions for their energetic and helpful demeanor. The overall consensus is that the staff's dedication significantly enhances the guest experience, making visitors feel valued and at home.

Additional Information
A predominant and recurring concern among guests is the hotel's smoking policy, which many describe as lax. Despite "no smoking" signs, cigarette smoke is reported to be pervasive throughout the hotel, including elevators, corridors, and even non-smoking rooms, often attributed to an older or poorly designed ventilation system. This issue significantly impacts the comfort of non-smokers and those with allergies or asthma, with some guests having to ventilate their rooms in the middle of the night. There is a perception that the hotel is more lenient with smoking when hosting "VIPs." Another point of feedback is the hotel's strict stance on guests bringing their own snacks and water into the premises, with a deposit often required for the mini-bar. Some guests also reported that the indoor pool was unexpectedly closed during their stay, without prior notification or compensation.