Comfort Inn Near Greenfield Village

The hotel's most notable feature is its exceptional proximity to the Henry Ford Museum and Greenfield Village, positioning guests directly at the heart of these historical attractions. This makes it an ideal choice for sightseers and families eager to explore the area's rich heritage. Its convenient location also appeals to Amtrak travelers, with the station just a short walk away, offering easy access for those arriving by train. While many guests appreciate the hotel's overall value and the general cleanliness of the rooms, a recurring theme in reviews highlights the property's dated appearance and the worn condition of its common areas, suggesting a need for updates. Despite some mixed feedback on certain amenities, the hotel provides a practical and accessible base for exploring the region. To ensure a smoother experience, guests are advised to inquire about the current status of the pool and be mindful of potential noise from nearby transportation or other guests.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are varied. The pool is a frequent point of discussion, with many guests expressing disappointment as it is often reported as closed, too cold, or lacking in cleanliness, sometimes appearing cloudy or having visible debris. The fitness center is available but often described as outdated, with some equipment being old or non-functional, and requiring staff assistance for access. While Wi-Fi is provided, many reviews indicate poor connectivity, with slow speeds and frequent disconnections, particularly in rooms. The elevators are consistently mentioned as old, noisy, and sometimes experiencing mechanical issues, with some guests noting a strong odor within them. In-room amenities typically include a mini-fridge, microwave, and coffee maker, which are generally appreciated. However, some guests note the absence of a bathtub in certain rooms, while others mention issues with ice machines being out of order on various floors.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While some guests report their rooms as spotless and comfortable, a significant number describe them as dirty, unhygienic, or in need of deep cleaning. Common complaints include stained sheets, visible dust on surfaces like heaters and headboards, and unpleasant odors such as sewage, mustiness, or stale smoke. The beds generally receive positive remarks for being comfortable, though some mention specific issues like body indentations or being too soft. A recurring and significant concern is the lack of consistent hot water for showers, with many guests experiencing cold or lukewarm water. Bathrooms are sometimes described as small or having issues with shower drainage, and some guests note the sink being outside the main bathroom area. Noise levels can also impact comfort, with reports of street noise, train sounds, and disturbances from other guests in hallways.

Dining & Food Quality
The complimentary breakfast is a key amenity, with most guests finding it adequate and a convenient start to the day, though opinions on food quality and variety are mixed. Many appreciate the availability of hot items like waffles, eggs, and sausage, with some praising the breakfast variety and the efforts of the staff maintaining the area. However, a notable number of reviews describe the breakfast as mediocre, repetitive, or disappointing, with items frequently running out and not being promptly replenished. Specific complaints include eggs being watery or from a powdered mix, sausage being bland or dry, and the coffee often being described as bitter or cold. Some guests also note a lack of healthier options or fresh fruit. Despite these criticisms, the breakfast is generally seen as a functional offering, though not a highlight of the stay.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, particularly for those visiting local attractions. It is situated in close proximity to the Henry Ford Museum and Greenfield Village, often described as being just a few minutes' drive away or even "in the backyard." This makes it exceptionally convenient for sightseeing and cultural excursions. The Amtrak station is also very close, providing easy access for train travelers and connecting to other areas. While the immediate vicinity is on a busy road, guests note that many restaurants and shopping options are within a short driving distance, though not typically within comfortable walking distance. Parking is available on-site and generally considered ample and secure by guests. However, some guests mention that despite its proximity, walking to the museum entrance requires a longer route due to railroad tracks.

Staff & Service
Feedback on staff & service is generally positive, with many guests commending the friendly staff and their helpful demeanor. The front desk personnel often receive praise for their politeness and willingness to assist with requests, such as providing extra towels or addressing room issues. Some guests highlight a quick check-in process and the staff's efforts to accommodate needs, like early check-ins. However, there are instances where guests report unresponsiveness, particularly when trying to reach the front desk by phone at night, or a perceived indifference from staff regarding complaints. Housekeeping service is a point of mixed feedback; while some find rooms clean, others note inconsistent service, with rooms not being cleaned daily unless specifically requested, and issues with towel replenishment or trash removal. Overall, the staff's attitude is often seen as a positive aspect, despite some operational shortcomings.

Additional Information
Several important details emerge from guest experiences that do not fit into other categories. A common issue revolves around room keys frequently malfunctioning, requiring multiple attempts or trips to the front desk for reprogramming. Despite the hotel offering Wi-Fi, many guests report persistent Wi-Fi connectivity problems, including slow speeds and frequent disconnections, making it unreliable for work or streaming. A significant point of contention for some guests is the hotel's cleaning policy, which does not include daily room service unless specifically requested, leading to frustration over unemptied trash or unreplenished towels. Furthermore, some guests have reported difficulties with deposit refunds, experiencing delays or disputes over charges for perceived damages. The hotel is also noted for a prevalent marijuana odor in hallways and sometimes rooms, which can be off-putting for some visitors.