Comfort Inn

The hotel offers a value-driven stay with a focus on convenience for travelers needing easy access to the airport and major highways. Guests frequently highlight the hotel's overall cleanliness and the comfortable beds, contributing to a pleasant stay. The complimentary breakfast is also a significant draw, providing a good start to the day for many. However, a major recurring challenge is the ongoing construction in the surrounding area, which significantly impacts accessibility and can be a source of frustration for arrivals. This hotel is particularly well-suited for business travelers seeking proximity to the airport and major routes, families looking for amenities like a pool (when available), and budget-conscious travelers who appreciate included services like breakfast and parking. To ensure a smoother experience, it is advisable to confirm the operational status of amenities like the pool before booking and to research alternative routes to the hotel due to the construction.

Facilities & Amenities
The hotel offers several amenities, though guest experiences are mixed. The pool is a frequently mentioned feature, but many guests express disappointment as it is often closed for maintenance or found to be cold or have hazy water. While Wi-Fi is available, some guests note it is unsecured. Parking is generally ample and free, though the lot can be dark. A fitness center is present, but reviews suggest it is small and some equipment may not be fully functional. The lobby and seating area are described by some as being too small, limiting space for guests to relax or gather. Vending machines are on-site, but some guests report issues with payment options or limited selection. The availability of ice machines is appreciated by many.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests praise the rooms for being very clean and well-maintained, with ample towels and good showers. The comfortable beds are often highlighted for ensuring a restful night's sleep, though a significant number of guests report issues with lumpy pillows and some mattresses being uncomfortable or having springs sticking out. Rooms are generally described as a nice size or spacious. In-room amenities typically include a mini-fridge and microwave, and shampoo and conditioner in the shower. However, some guests note issues with the coffee maker not working, lack of hand soap or cream, and no drinking water provided. Noise can be a concern, with reports of street noise, airplane noise, and noisy AC units. A notable negative recurring theme is the presence of ants in some rooms, and isolated reports of blood stains or mold in bathrooms, and dirty fridges.

Dining & Food Quality
The complimentary breakfast is a significant feature, with many guests finding it to be good, excellent, or even fantastic, providing a convenient start to the day. The breakfast typically includes a variety of options such as waffles, eggs, sausage, yogurt, cereal, and bread, with coffee also available. Most guests appreciate the convenience and the range of choices. However, some guests describe the breakfast as basic, mediocre, or low quality, with concerns about the freshness or taste of items like the scrambled eggs. There are also comments about the coffee not always being hot enough and a limited selection overall. The dining room is noted by some as being small, which can lead to crowding during peak hours.

Location & Accessibility
The hotel's location is primarily valued for its proximity to the airport and easy access to major highways, making it convenient for travelers in transit and those needing to navigate the greater Toronto area. It is also noted to be near a power center, including a Costco, and offers relatively easy access to public transit for trips downtown. However, a major and frequently cited issue is the extensive construction in the surrounding area. This construction often leads to road closures, making the hotel very difficult to find and access, with guests reporting a lack of clear signage or instructions for navigation. This significantly impacts the overall accessibility and can cause considerable frustration upon arrival. Parking is available and free, but some guests mention the lot can be dark.

Staff & Service
Feedback on staff and service is notably mixed. Many guests commend the friendly staff, highlighting their helpfulness, attentiveness, and efficiency during check-in and check-out. Some positive experiences include staff going above and beyond to accommodate requests, such as providing a rolling bed or holding valuable lost items. However, a significant number of reviews describe staff as rude, unapproachable, unprofessional, or lacking in customer service skills, with instances of poor communication or disinterest. Issues include staff refusing to provide basic amenities, being unhelpful with directions, or displaying poor behavior at the front desk. Housekeeping generally receives positive remarks for room cleanliness, though some guests note issues with towels not being changed daily or specific requests like playpens not being delivered to rooms. The availability of a shuttle service is mentioned, but its reliability is not consistently praised.

Additional Information
A critical and frequently raised concern among guests pertains to the hotel's deposit policy. Many reviews highlight that a substantial security deposit, often $150 or $200, is charged, sometimes even days before arrival. The refund process for these deposits is a major point of contention, with numerous guests reporting significant delays, often exceeding the stated 5-10 business days, or even outright refusal to refund. Issues also arise with the hotel's payment methods, as some guests report difficulties using debit cards for deposits or being denied check-in if a credit card is not available for the deposit. The hotel does not appear to offer coin laundry facilities, which some long-term guests inquire about. A unique amenity noted by some is the presence of a food truck in the parking lot.