Hotel City Zürich Design & Lifestyle

The hotel is highly regarded for its prime central location, offering unparalleled access to the city's main train station and vibrant shopping districts, making it an ideal choice for sightseers, business travelers, and couples seeking convenience. Its proximity to public transport and major attractions allows guests to explore Zurich with ease. Guests consistently praise the hotel's overall cleanliness and the generally comfortable accommodations, alongside the exceptionally friendly and helpful staff. For solo travelers, the economy rooms provide sufficient space and comfort, while families can benefit from the more spacious superior rooms or suites, often equipped with useful amenities like mini-fridges and kettles. To ensure a comfortable stay, especially if traveling with family, consider booking a larger room category, and guests sensitive to noise might find earplugs beneficial due to occasional street sounds, particularly if windows are open.

Facilities & Amenities
Guests frequently comment on the hotel's elevator, noting it is quite small, which can be a minor inconvenience, especially when traveling with luggage or a baby cot. While some reviews mention unique offerings like a waterbed massage machine or a shared terrace garden, these are not consistently highlighted across a majority of feedback. The hotel provides free Wi-Fi, though some guests experienced slow speeds or interruptions, which could be a point of improvement for those relying heavily on internet access. Rooms are generally equipped with useful amenities such as a mini-fridge or minibar and a kettle or coffee machine, with complimentary coffee pods, adding to guest convenience. Some rooms also include thoughtful touches like slippers and a TV, with some even featuring smart TV capabilities for personal entertainment.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with rooms and bathrooms described as immaculate and spotless, ensuring a pleasant environment for guests. Most guests find the beds very comfortable, often highlighting the high-quality linens, duvets, and pillows, though a few found pillows too hard or too soft. Room sizes receive mixed feedback; while economy single rooms are noted as sufficient for one person, some standard rooms are considered small or compact, especially for multiple occupants, limiting floor space. However, superior rooms and suites are frequently described as spacious and comfortable. Noise levels are a recurring theme; while rooms are generally quiet with windows closed, opening them can expose guests to street noise, including motorbikes and early morning garbage collection. Some guests also reported thin walls or a strange buzzing noise from the air conditioning, which could disrupt sleep. Many rooms feature a coffee machine and kettle, and some have a towel warmer in the bathroom.

Dining & Food Quality
Feedback on breakfast is mixed. Most guests describe it as good and acceptable, offering basic options like bread, eggs, and fruit, with some appreciating the fresh orange juice as a real treat. However, some guests found the variety sparse or nothing exceptional, noting a lack of made-to-order eggs or gluten-free options. A few reviews mentioned that the hot food and coffee were often lukewarm, and the restaurant area could be uncomfortably warm or even dusty with dirty glasses at times. Despite these points, many guests found the breakfast sufficient for their needs. The hotel does not appear to have a prominent restaurant for other meals or room service that is widely reviewed, with guests often opting to dine at nearby establishments.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests within a short, easy walk of the Zurich main train station (Hauptbahnhof), typically 5-10 minutes. This proximity makes it highly convenient for arrivals, departures, and exploring the city via public transport, with tram stations also nearby. Guests appreciate being in the heart of Zurich's old city, with easy walking access to numerous shops, restaurants, and major attractions like the Bahnhofstrasse and museums. The area is consistently described as safe and secure. A significant convenience is the presence of a large Migros supermarket directly across the street, providing easy access to groceries and a food hall. While the hotel does not have its own dedicated parking, guests are directed to nearby city parking structures, which are noted to be expensive, typically costing around 35 Swiss Francs per day.

Staff & Service
The staff and service at the hotel consistently receive glowing reviews, with guests frequently highlighting their professionalism, helpfulness, and friendly demeanor. Many describe the staff as attentive and willing to go the extra mile to assist guests, contributing significantly to a positive experience. The check-in process is often noted as quick and smooth, with staff accommodating early arrivals and allowing luggage storage before check-in or after check-out, although some guests expressed minor concerns about the security of the luggage storage area near the reception desk. Guests appreciate the staff's readiness to solve problems quickly and their kind behavior. Housekeeping is also commended for being efficient and ensuring rooms are well-maintained. Overall, the hotel's team is a major reason why many guests express a desire to return.

Additional Information
Guests should be aware of several miscellaneous but important details. Some guests reported that the air conditioning system could be inconsistent or produce a persistent buzzing noise, making it challenging to achieve a desired room temperature or quiet sleep. Additionally, while rooms are generally quiet, those on lower floors or facing the street might experience noise from motorbikes or early morning garbage collection. The hotel provides free bicycle rentals, including e-bikes, offering a unique way to explore the city. It is important to note that some booking sites may mistakenly indicate breakfast as included when it is not, so guests should verify this directly. Some rooms do not provide drinking water or tea bags, only coffee capsules. There is also no iron in the room, but an ironing room is available for guest use. A few guests also mentioned a cooking smell occasionally emanating from the downstairs restaurant.