Best Western Plus Addis Ababa

This hotel is widely celebrated for its exceptional staff and service, creating a welcoming atmosphere that makes guests feel like family. Its central location near the airport and key attractions is a significant draw, making it an ideal choice for business travelers seeking convenience and sightseers eager to explore the city. The hotel consistently receives high praise for its cleanliness, comfortable accommodations, and delicious food. For families, the warm and attentive service ensures a comfortable and memorable stay, while couples can enjoy romantic settings and live music. To ensure a smooth departure, guests should be aware that accumulated room tabs cannot be paid in local cash currency.

Facilities & Amenities
Guests frequently commend the hotel's well-equipped fitness center, which is often highlighted as being perfect, free, and accessible 24/7, allowing for convenient workouts. The spa and sauna facilities are also appreciated as a relaxing addition, with many guests enjoying comfortable and amazing massage services. While some feedback suggests the spa area could benefit from renovation and staff training, the overall wellness offerings are valued. The hotel provides reliable internet access, ensuring guests can stay connected. Furthermore, the meeting spaces and conference facilities are noted for being well-organized and supported with necessary presentation materials, making them suitable for business events. The spacious lobby and common areas contribute to a pleasant ambiance.

Cleanliness & Room Comfort
The hotel consistently earns high marks for its cleanliness, with guests frequently describing rooms as very clean, super clean, and well-maintained. The comfortable beds and high-quality linens are often highlighted, ensuring a restful night's sleep. Rooms are generally found to be quiet and conducive to a pleasant stay, though some guests have noted minor issues with noise from neighbors or a slightly warm room temperature. While most rooms are described as comfortable and cozy, some guests feel they could benefit from renovation, and a few mention the bathroom being practical but a little small, with potential for the shower to wet the floor. The efficient laundry service is also a valued amenity.

Dining & Food Quality
The hotel's dining experience is a significant highlight, particularly the excellent breakfast spread, which offers a versatile and plentiful selection of both local and international options, consistently fresh and delicious. Guests rave about the quality of the coffee, often calling it the best. The restaurant provides good quality food with a wide choice of dishes, though some guests have noted occasional delays in food service or that certain menu items might not always be available. The bar areas, including the lobby bar and Ferensay Bar, are popular for their good menu, selection of drinks, and welcoming atmosphere, often featuring live music on weekends, which guests find spectacular and enjoyable. Room service is also praised for being quick and delivering fresh, well-prepared meals.

Location & Accessibility
The hotel boasts a highly advantageous and central location, making it a preferred choice for many visitors. It is strategically situated very near the airport, with a convenient and timely airport shuttle service that includes hourly drop-offs, which guests find to be a significant advantage. The hotel's proximity to the Bole area means it is within easy walking distance of numerous restaurants, shops, and other attractions, allowing guests to explore the city with ease. While the surrounding area is busy and vibrant, it is generally considered a decent neighborhood. The hotel's accessibility to key city points is consistently highlighted as a major benefit for both business and leisure travelers.

Staff & Service
The hotel's staff and service are consistently lauded as truly exceptional, forming the cornerstone of the guest experience. Guests frequently describe the team as friendly, helpful, professional, and attentive, going above and beyond to ensure satisfaction. The check-in and check-out process is often highlighted as smooth, quick, and efficient. From the reception to the restaurant, bar, and housekeeping teams, staff members are praised for their warm welcome, genuine care, and ability to make guests feel like family. Many reviews emphasize the staff's proactive approach to addressing needs and their willingness to assist with various requests, contributing to a highly positive and memorable stay for all visitors.

Additional Information
Guests frequently commend the hotel's robust security measures, noting the presence of attentive security personnel who contribute to a safe environment. The hotel's wedding venue facilities have received high praise for their flawless organization, excellent communication, and the staff's dedication to creating memorable celebrations. While the hotel generally provides a comfortable stay, some guests have noted minor inconsistencies with water pressure in the rooms, occasionally fluctuating between hot and cold. The hotel's overall atmosphere is often described as a "home away from home," fostering a strong sense of belonging and comfort for guests during their stay.