Best Western London Airport Inn & Suites

This hotel is a popular choice for travelers due to its convenient location near the airport and its complimentary shuttle service, making it an ideal base for those with early flights or needing park-and-fly options. Guests consistently highlight the hotel's cleanliness, the friendliness of its staff, and the quality of its complimentary breakfast. The spacious and comfortable accommodations also contribute to a pleasant stay. It is particularly well-suited for airport travelers, business travelers seeking efficiency and comfort, and families who appreciate the amenities and accommodating service. To maximize your experience, it is advisable to confirm shuttle service hours for very early departures and to be aware of the specific details of the pet policy if traveling with animals.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Most guests appreciate the heated indoor pool, often described as clean and family-friendly, though some reviews note occasional closures for maintenance and the absence of a hot tub. A fitness center is available, which some guests find well-equipped, while others suggest it could benefit from updates. The provision of free Wi-Fi is a valued amenity, although a few guests experienced unreliability. Travelers with electric vehicles benefit from the complimentary EV charging stations. Common areas, including the lobby, are frequently praised for being modern, clean, and inviting, featuring comfortable seating, computer stations, and a cozy fireplace. A convenient laundry room is also available for guest use.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many describing the rooms as modern, spacious, and spotlessly clean. The beds are frequently praised for being comfortable, often featuring pillow-tops and extra pillows, ensuring a restful night's sleep. However, some guests reported issues with worn carpets, stained bedding, or a musty odor in certain rooms, particularly those designated as pet-friendly. Bathrooms are typically found to be clean and well-lit, though a few mentioned stained toilets or smaller tubs. Noise levels received mixed reviews; while many found the rooms quiet, some experienced disturbances from hallway noise, especially from other guests or children, or from the air conditioning unit.

Dining & Food Quality
The complimentary breakfast is a significant highlight for most guests, consistently described as excellent, plentiful, and offering a wide variety of hot and cold options. The buffet typically includes items such as eggs, sausage, pancakes, waffles, oatmeal, yogurt, pastries, and fresh fruit. Many appreciate the inclusion of gluten-free options and the attentive staff who keep everything well-stocked. While the food quality is generally highly rated, some guests found the coffee to be subpar, and a few noted the use of flimsy plastic cutlery, which was difficult to use and raised environmental concerns. For very early departures, some guests received a sparse takeaway breakfast.

Location & Accessibility
The hotel's central location is a major advantage, offering close proximity to the airport and easy access to the 401 highway. This makes it highly convenient for travelers flying in or out of the city. A complimentary airport shuttle service is provided, though some guests noted limitations in its operating hours, particularly for very early morning flights or on Sundays. Ample free parking is available, including space for trucks and trailers, and a popular park-and-fly option. The hotel is also conveniently located near various shopping centers, restaurants, and fast-food establishments, with many options just a short drive away. Some guests, however, found the beds to be too high for easy access, especially for those with mobility challenges.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to go above and beyond to ensure a pleasant stay, from efficient check-in and check-out processes to accommodating special requests. Housekeeping staff are often commended for their thoroughness, though a few isolated incidents of inadequate room cleaning were reported. While the staff generally handles guest concerns promptly, some reviews indicate challenges with resolving complex issues, such as reservation errors or persistent noise complaints, and a perceived lack of responsiveness from management in certain situations. Overall, the positive interactions with staff significantly contribute to the guest experience.

Additional Information
The hotel maintains a pet-friendly policy, offering specific rooms for guests traveling with animals, though some pet owners noted these rooms could appear more worn. Guests should be aware that while a noise policy is in place, enforcement can be inconsistent, leading to occasional disturbances from loud guests or children in the hallways. The hotel's cancellation policy has been a point of contention for some, with reports of charges for no-shows or difficulties obtaining refunds even with advance notice. The Wi-Fi connectivity, while available, was occasionally reported as unreliable. The hotel's decor includes interesting historical photos, adding a unique touch to the common areas.