Best Western Inn Florence

The hotel is widely recognized for its exceptional staff service, which consistently receives high praise from guests. Many travelers highlight the comfortable beds and the excellent breakfast as standout features, contributing to a pleasant stay. The property is currently undergoing renovations, which some guests noted, but generally without significant disruption. This hotel is particularly well-suited for road trippers seeking a convenient stop, families visiting local attractions, and pet owners due to its accommodating policies. To enhance your experience, it is advisable to be aware of the ongoing renovations and to check your key cards daily, as some guests reported frequent deactivation. Additionally, requesting a room away from the main lobby area may ensure a quieter stay.

Facilities & Amenities
The hotel is undergoing renovations, with both exterior and interior updates planned or in progress, which some guests noted as making certain areas appear dated, though many found it did not cause noise issues. Guests can utilize a fitness center that is well-equipped for a smaller hotel, featuring cardio machines and a cable machine. An outdoor pool is available, described as clean by some, though it was occasionally reported as closed or not yet open. The elevator has been a point of concern for some, with reports of it being old, small, and occasionally malfunctioning or making loud noises. Parking is generally ample and well-lit, accommodating larger vehicles like RVs. However, some guests noted a lack of USB charging ports in rooms and that the single ice machine on the first floor was sometimes out of order. The lobby offers thoughtful touches like fresh fruit, cookies, lemonade, and ice water.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed but generally positive. Many guests consistently found their rooms to be sparkling clean and praised the comfortable beds and high-quality linens for ensuring a restful night's sleep. However, some guests reported issues such as hair in the tubs, dirty floors, or sticky surfaces, suggesting inconsistencies in housekeeping. Room odors, ranging from musty and chemical smells to faint traces of smoke, were a frequent complaint for a segment of guests. AC performance varied, with some rooms feeling damp or having unusual smells, while others found the air conditioning to be excellent. Bathroom issues included poor drainage, loud fans, or visible signs of wear like mold or cracked mirrors. Noise levels were also inconsistent; some rooms were described as quiet, while others experienced airplane noise or disturbances from other guests.

Dining & Food Quality
The breakfast is a significant highlight for most guests, consistently receiving high praise for its variety and quality. Many describe it as one of the best hotel breakfasts they have experienced, offering numerous choices. Options typically include hot items such as eggs, bacon, and waffles, alongside fresh fruit, cereals, and baked goods. The breakfast area, while well-stocked and attended, can be somewhat small, leading to crowding during peak hours. Despite this, staff are generally efficient in keeping items replenished and the area clean. Guests also appreciate the availability of good coffee and other beverages in the lobby outside of breakfast hours, along with complimentary snacks like fresh fruit and cookies.

Location & Accessibility
The hotel boasts a highly convenient location, making it an excellent choice for travelers. Its proximity to I-75 provides easy access for those on road trips, allowing for quick transitions on and off the highway. It is also a short and convenient drive to the airport, which is beneficial for early morning flights. The hotel serves as a strategic base for visiting popular regional attractions such as the Ark Encounter and the Creation Museum, typically within a 30 to 35-mile drive. Guests appreciate the abundance of restaurants and shopping options nearby, with many dining establishments easily accessible. While the hotel's entrance can be a little tricky to find from the main road due to traffic devices, its overall accessibility is a major advantage.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for being friendly, helpful, and professional. Many guests highlight their willingness to go "above and beyond" to assist with requests, from providing local recommendations to helping with shipping needs. The check-in and check-out processes are generally described as quick and seamless, contributing to a positive first impression. While most interactions are highly positive, some guests reported isolated instances of unhelpful or rude individuals at the front desk. Housekeeping is often commended for its honesty in returning lost items and for maintaining clean rooms, though a few guests noted missed service or specific cleanliness issues. A common recurring technical issue mentioned by several guests is that key cards frequently deactivate, requiring daily reactivation at the front desk.

Additional Information
Guests should be aware that the hotel is currently undergoing renovations, which may involve both exterior and interior updates. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though a daily pet fee is typically applied. Members of the rewards program often appreciate the benefits, such as potential room upgrades or other perks. The staff is notably praised for their honesty, with multiple instances of lost items being promptly returned to guests. While generally reliable, some guests reported issues with hot water availability during peak morning hours, which could impact shower experiences. The hotel also provides thoughtful amenities in the lobby, such as complimentary lemonade and ice water, adding to the guest experience.