Best Western Airport Inn & Suites Cleveland

The hotel is primarily recognized for its convenient 24-hour airport shuttle service and complimentary hot breakfast, which are frequently highlighted as key advantages for guests. While undergoing extensive renovations that impact various areas, the staff consistently receives high praise for their exceptional friendliness and helpfulness, often going above and beyond to assist visitors. Guests generally find the rooms to be comfortable, though experiences with cleanliness can be mixed. This establishment is particularly well-suited for airport travelers seeking practical amenities and easy access to flights, as well as budget-conscious guests looking for good value. Families also appreciate the breakfast offerings and the staff's accommodating nature. To ensure a smooth stay, it is advisable to confirm the operational status of specific amenities like the pool prior to arrival and be aware that construction activities may be ongoing during the day.

Facilities & Amenities
The hotel is currently undergoing renovations, which significantly impacts the availability and condition of its facilities. Most notably, the indoor pool is frequently reported as being closed for maintenance or renovations, or guests find the water to be unpleasantly cold when it is operational, leading to disappointment for many. The fitness center has also received comments about outdated or broken equipment. A recurring issue is the elevator, which is often out of service, causing considerable inconvenience for guests, particularly those on upper floors or with heavy luggage. While Wi-Fi is generally available, some guests have experienced spotty service. The hotel offers parking, though it now incurs a nightly fee for park-and-fly options, and some areas have been affected by dumpsters due to the ongoing work. A small kids' library in the lobby is a thoughtful touch.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are quite varied. Many visitors find their rooms to be clean and well-maintained, especially those that have been recently remodeled. However, a significant number of reviews mention issues such as dirty carpets, stained sheets, dust, and a persistent moldy or wet smell in some rooms and hallways. Bed comfort is also mixed; while some guests report comfortable beds and plenty of pillows, others describe mattresses as hard, springy, or uncomfortable, with visible springs. Rooms can suffer from dim lighting, outdated decor, and broken fixtures like leaky windows or showers. Noise levels are a concern for some, with reports of street noise, loud neighbors, and construction sounds during the day. Basic in-room amenities like mini-fridges, microwaves, and USB plugs are appreciated, but the absence of shampoo/conditioner in dispensers or shelves in bathrooms is noted.

Dining & Food Quality
The complimentary breakfast is a consistent highlight, frequently exceeding guest expectations with its variety and quality. Most guests praise the selection of hot options, which often include scrambled eggs, sausage, biscuits with gravy, and even a pancake machine. Beyond the hot items, there are typically continental choices such as bagels, cereal, and a yogurt dispenser with toppings, alongside fresh fruit and coffee. The staff managing the breakfast area often receives special commendation for their friendliness and diligence in keeping items stocked and clean. While the breakfast is widely enjoyed, some minor criticisms include occasional rubbery eggs or the early closing time of 9 AM. Additionally, coffee and tea are available 24/7 in the lobby, and a fresh water machine is provided, though some bottled water can be purchased at the front desk.

Location & Accessibility
The hotel's location is highly valued for its exceptional proximity to the airport, making it an ideal choice for travelers with early flights or layovers. The 24-hour airport shuttle service is consistently praised for its promptness, efficiency, and the helpfulness of its drivers, ensuring seamless transfers. Beyond airport convenience, the hotel offers easy access to major highways, facilitating travel to attractions such as the I-X Center, the Rock and Roll Hall of Fame, and downtown Cleveland. While some guests describe the immediate surrounding area as somewhat "sketchy" or lacking in walkable dining options, others find it safe and convenient for their needs. Parking is available on-site, though it now comes with a nightly fee for park-and-fly services, which some guests find unexpected.

Staff & Service
The staff and service at this hotel are overwhelmingly praised, standing out as a major positive aspect of the guest experience. From the front desk to the shuttle drivers and breakfast attendants, employees are consistently described as friendly, helpful, professional, and accommodating. Many guests highlight instances where staff went above and beyond, assisting with everything from quick check-ins and efficient check-outs to resolving room issues, providing local recommendations, and even helping with a dead car battery. The 24-hour shuttle service is frequently commended for its excellent and caring drivers. While most interactions are positive, a few guests have reported less satisfactory experiences, particularly concerning staff attitudes during disputes over deposits or reservation changes. Despite these isolated incidents, the dedication and positive demeanor of the team are a recurring theme.

Additional Information
A significant aspect of the hotel experience is the ongoing renovation work, which is frequently mentioned as impacting various areas, from the exterior appearance to interior common spaces and specific rooms. Guests should be aware of deposit requirements, which can range from $150 to $250 and have occasionally led to issues with refunds or unexpected charges. The pet policy appears to have conflicting information, with some guests being informed that pets are not allowed despite online listings, while others report a pet-friendly environment. Elevator malfunctions are a recurring problem, causing considerable inconvenience, especially for guests with mobility challenges or heavy luggage, as stairwells may require exiting the building. Furthermore, some guests have raised concerns about security, noting instances of unlocked side doors and unsecured stairwells.