Hotel Aura Design & Garden Pool

The hotel's standout feature is its comprehensive outdoor wellness area, boasting a heated pool and jacuzzi, complemented by extensive playgrounds for children, creating an inviting environment for relaxation and family fun. This makes it particularly appealing for families seeking recreational amenities and couples looking for a relaxing escape. The hotel also offers a convenient free shuttle service to the city center, effectively bridging its suburban location with urban attractions, making it suitable for sightseers and those preferring to avoid city traffic. Guests consistently highlight the exceptional staff service and the diverse breakfast buffet. To enhance your stay, consider utilizing the complimentary shuttle for city excursions and be aware that some rooms may lack air conditioning, which could be a factor during warmer months.

Facilities & Amenities
The hotel features a popular outdoor pool and jacuzzi, often highlighted as a major draw, especially for relaxation and family fun. Guests appreciate the availability of a private jacuzzi and sauna for an additional fee, offering a more exclusive wellness experience. For families, there are well-equipped outdoor playgrounds and a children's playroom near the breakfast area, providing entertainment for kids. A fitness center with modern equipment and table tennis are also available. The hotel offers free Wi-Fi throughout the property and secure, monitored parking, which is a significant advantage for guests traveling by car. A notable amenity is the complimentary shuttle bus service to the city center or metro station, greatly enhancing accessibility despite the hotel's location. Some guests noted the outdoor hot tub is not always heated.

Cleanliness & Room Comfort
Room comfort receives mixed feedback. Many guests describe rooms as clean, spacious, and comfortable, particularly praising the comfortable beds and the quiet atmosphere, aided by blackout shades that ensure a restful sleep. Some themed rooms are noted for their unique design, including mirror rooms and those with private jacuzzis. However, a significant number of reviews highlight concerns regarding cleanliness, mentioning instances of dust, stains on bedding or furniture, and inadequate cleaning, especially in bathrooms where issues like mold in grout, broken shower doors, or general wear and tear were observed. The lack of air conditioning in many rooms is a recurring complaint, making stays uncomfortable during warm weather, leading to rooms being excessively hot. Some guests also reported issues with bugs when windows were opened due to the heat.

Dining & Food Quality
The breakfast consistently receives high praise from guests, often described as rich, varied, and exceeding expectations. The buffet offers a wide selection of options, including fresh fruit, vegetables, various types of bread, pastries, and hot dishes like eggs and sausages. Guests appreciate the quality of the coffee and the overall abundance of choices, ensuring everyone finds something to enjoy. While the breakfast is a strong point, the hotel does not offer a full-service restaurant for lunch or dinner, which some guests noted as a drawback given the surrounding area's limited dining options. There was one negative review regarding a request for a gluten-free breakfast, where the staff's response was unhelpful and dismissive, indicating an area for improvement in handling specific dietary needs.

Location & Accessibility
The hotel is situated on the outskirts of Prague, which some guests initially perceive as a less convenient location. However, this is largely mitigated by the availability of free parking on-site, a significant benefit for those traveling by car. The hotel offers a complimentary shuttle service that transports guests to the city center or nearby metro stations, making exploration of Prague accessible. Public transportation, including bus stops, is also within walking distance, providing connections to the metro. A major advantage of the location is its proximity to a large supermarket and fast-food establishments, offering convenient options for meals and supplies. While the area itself is described as quiet, some guests noted noise from the nearby hypermarket's ventilation systems, especially when windows are open.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, frequently described as friendly, helpful, attentive, and accommodating. Guests highlight their willingness to assist with various requests, from providing directions and recommendations to resolving technical issues in rooms. The check-in and check-out processes are generally smooth, and staff members are praised for their professionalism and pleasant demeanor. The hotel's pet-friendly service is appreciated by guests traveling with animals, though some noted challenges with finding suitable outdoor areas. The presence of security cameras and a generally responsive team contributes to a sense of safety and well-being. Many reviews express a strong desire to return, primarily due to the exceptional service provided by the hotel team.

Additional Information
The hotel offers unique themed rooms, such as "mirror rooms" or those with specific designs, providing a distinctive stay experience for guests. While generally well-received, some guests found these rooms to be overly "sexy" or noted that some maintenance was needed. The hotel has a pet policy allowing dogs in rooms, though some guests found the associated fee high and noted restrictions on pet access to common areas like the pool. There are also specific private wellness packages available, including rooms with private jacuzzis and saunas, which guests can book for an exclusive experience. The hotel also provides umbrellas in rooms, a thoughtful touch.