Gusto Pratunam Hotel

This hotel's prime location in the vibrant heart of the Pratunam market and night walking streets is its most defining characteristic, making it an excellent choice for shoppers and food enthusiasts who enjoy being amidst the city's bustling energy. While many guests appreciate the convenience of being surrounded by street food and various shops, the hotel itself receives mixed feedback regarding its room condition and cleanliness. The hotel caters well to budget travelers and those on short-term stays who prioritize location over luxury. However, guests should be prepared for a very busy and noisy environment, and it's important to note that vehicle access directly to the hotel entrance is limited due to its location in a narrow alley.

Facilities & Amenities
The hotel offers Wi-Fi connectivity, though some guests reported it to be slow or unreliable, making it difficult to load applications. While some rooms include a safety box, its security has been questioned by guests, with concerns that it is not properly secured. The air conditioning system is a frequent point of contention, with many reviews mentioning issues such as leaking, excessive noise, difficulty in controlling the temperature, or complete malfunction. Some rooms are equipped with a television, but there are instances where it was not working. A unique offering is a complimentary 30-minute massage service upon arrival, though the quality and focus of the masseuses have received mixed reviews, with some finding it unsatisfactory.

Cleanliness & Room Comfort
Cleanliness is a significant concern for many guests, with numerous reports of dirty rooms, excessive dust, hair on surfaces, and even sightings of cockroaches. Some rooms were found to have stains and mold on walls, bed sheets, and bed frames, leading to an unhygienic impression. The room size is often described as small and congested, not matching the pictures advertised online, and the overall appearance is noted as old, outdated, and not premium. Soundproofing is consistently criticized as very poor, allowing guests to hear neighbors, door banging, chair dragging, and even the air conditioning compressor causing walls to vibrate. Issues with hot water availability or consistency are common, and bathrooms are frequently described as tiny, filthy, with old fixtures, leaking issues, or showers that are too low or have broken overhead components and poor drainage, leading to perpetually wet floors.

Dining & Food Quality
The hotel's breakfast receives varied feedback. Many guests describe it as good, tasty, delicious, and very good, appreciating the quality of freshly prepared items and a changing selection of Thai dishes. However, some found the options limited, not good, or resembling leftovers. The on-site restaurant has been specifically mentioned by some as serving very bad food. Despite mixed reviews for the hotel's own dining, its location is highly praised for its immediate proximity to an abundance of street food options and diverse restaurants, providing guests with numerous external dining choices right outside the hotel's doorstep.

Location & Accessibility
The hotel boasts an excellent location, placing guests directly in the heart of the Pratunam market and night walking streets, making it incredibly convenient for shopping and accessing a wide array of street food and restaurants. It is within easy walking distance of major shopping malls like Indra and Platinum Fashion Mall, and close to public transportation, including the Ratchaprarop BTS station and the Airport Rail Link at Phaya Thai, offering easy access to the airport and other parts of the city. However, the hotel's placement at the end of a narrow alley makes it very difficult to access by vehicle. Guests frequently report that Grab drivers often drop them off some 500 meters away, as the hotel is virtually inaccessible to 4-wheeled motor vehicles, and there are no parking facilities available.

Staff & Service
Feedback on the staff is mixed, though many guests highlight their positive experiences. Numerous reviews praise the staff as friendly, helpful, courteous, efficient, attentive, and approachable, with specific mentions of lobby boys being very supportive. The check-in process is generally described as quick. However, some guests reported negative interactions with reception staff, describing them as rude, uncommunicative, or providing weak service without welcoming greetings. There are also comments about staff not understanding English well. While housekeeping is sometimes noted as acceptable, other reviews indicate rooms were not cleaned thoroughly. The hotel's concierge service is appreciated for assisting with luggage, especially given the difficult vehicle access.

Additional Information
Guests should be aware of the hotel's strict refund policy, which does not typically provide refunds for early departures, even in unforeseen circumstances. A notable security concern is that room keys are often issued with the room number written directly on them, potentially compromising security if lost. Some rooms feature unusual design elements, such as a blue light fixture or a large window between the main room and the bathroom, which looks directly into the shower. The hotel also has a policy discouraging "joiners" or bringing external masseuses to the rooms, which some guests found to create an uncomfortable impression.