Crystal Palace Luxury Hotel Pattaya

This hotel is widely recognized for its spacious rooms and large, inviting swimming pools, offering a comfortable and relaxing stay. Its design, featuring multiple buildings, caters well to a diverse range of guests, including families seeking ample space and amenities like a children's pool, couples looking for a pleasant retreat with a lively pool bar, and budget-conscious travelers who appreciate the good value for money. Many guests find the staff to be friendly and helpful, contributing to a positive experience. For an optimal stay, it is advisable to inquire about rooms in the newer or renovated buildings, as these are often highlighted for their superior comfort and modern amenities.

Facilities & Amenities
The hotel offers a variety of swimming pools, including a dedicated kids' pool, which are frequently praised for their cleanliness and inviting atmosphere, with a popular pool bar adding to the leisure options. A fitness center is available for guests wishing to maintain their routines. While the hotel provides Wi-Fi, many guests report significant issues with its reliability and signal strength, particularly in rooms, making it difficult to stay connected. Convenience is enhanced by the presence of 7-Eleven and Mini Big C stores directly in front of the hotel, along with an on-site cafe. Some guests noted issues with elevators being out of service or slow.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and well-maintained, providing ample living area. The beds receive mixed feedback, with many describing them as comfortable and conducive to a good night's sleep, though some found them to be too firm. While overall cleanliness is often praised, specific concerns include occasional damp bedding, uncleaned glasses, and dirty floors in some rooms. Bathrooms are noted for being spacious, often featuring both a bathtub and a separate wet/dry shower zone, but some guests reported issues with sewer smells, inconsistent water temperature, or small shower areas. Noise levels can vary, with some guests experiencing street noise or disturbances from other guests, particularly large tour groups.

Dining & Food Quality
The breakfast buffet is a prominent feature, frequently mentioned for its variety and extensive selection of Asian-style dishes, including Thai food, noodles, and eggs, alongside bread and fruit options. Most guests appreciate the wide array of choices, finding the food to be good or delicious, while some found the taste to be bland or average, especially for local palates. The breakfast area can become very crowded, particularly when large tour groups are present, impacting the dining experience. A common suggestion from guests is the addition of an automatic coffee machine to improve beverage options.

Location & Accessibility
The hotel boasts a convenient location, providing easy access to the main road and being within reasonable distance of the Naklua market and various local attractions. While not directly on the beach, it is considered not far from the beach for those willing to travel a short distance. Its proximity to 7-Eleven and Mini Big C stores adds to guest convenience. For guests traveling by car, the location is generally good for exploring the city, though parking is often in a separate building or area, requiring a short walk, and can sometimes be limited during peak times. Some guests noted it is relatively far from Walking Street and the main nightlife areas.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and service-minded approach, with many guests highlighting positive interactions with bellboys and the pool bar staff. The check-in process is generally described as quick and efficient. However, feedback regarding reception staff is mixed, with some guests reporting instances of unfriendliness, a lack of warmth, or difficulties in communication due to a language barrier. Housekeeping service also varies, with some guests noting thorough cleaning, while others experienced issues such as rooms not being cleaned or staff entering without prior permission.

Additional Information
Guests should be aware that the hotel complex comprises multiple buildings, with some being older and others more recently renovated. Reviews frequently suggest that the rear buildings, particularly those with pool access, offer a more modern and comfortable experience compared to the front or older sections. The hotel is a popular choice for tour groups, especially from Asia, which can lead to crowded common areas, particularly during breakfast, and occasional noise disturbances. It is advisable to clarify room location and type upon booking to ensure it aligns with expectations.