Best Western Plus Toronto North York Hotel & Suites

The hotel offers a convenient stay with its easy highway access and a notable indoor pool and hot tub, making it a memorable feature for many guests. It is particularly well-suited for families seeking recreational options, business travelers valuing quiet rooms and connectivity, and medical visitors due to its proximity to healthcare facilities. Guests frequently commend the overall cleanliness and the generally friendly demeanor of the staff. While the hotel provides a comfortable base, some guests advise confirming specific amenity availability upon arrival, such as the functionality of ice machines or the exact status of pool facilities, to ensure a smooth experience. Additionally, it is recommended to be aware of the immediate surrounding neighborhood, as some areas within a short walk have been described as less desirable.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. A popular feature is the indoor pool and hot tub, though some guests noted issues with the hot tub's functionality or cleanliness, and occasional overcrowding. A well-equipped fitness center is available, offering cardio equipment and a weight station, although some found it lacked towels or cleaning supplies. Free Wi-Fi is provided, generally working well, though some experienced slow speeds in rooms or connectivity issues. Guests appreciate the presence of a business center in the lobby for work needs. While ice machines and vending machines are present, several guests reported them being out of order on various floors. The elevators were also a point of concern for some, with reports of sketchiness, random openings, or only one being operational, leading to delays.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed, though many describe rooms as generally clean and well-maintained. The beds are frequently praised for being comfortable, with good mattresses and quality linens ensuring a restful sleep. Rooms are often noted for being quiet, despite proximity to highways, and feature effective AC and heat and good blackout curtains. However, a significant number of guests reported issues, including dirty carpets, stains on bedding and furniture, and mold in bathrooms. Some encountered broken items such as lights, TVs, or toilets, and a lack of shower caddies. A concerning number of reviews mentioned severe bed bug infestations, leading to discomfort and distress for affected guests. Some also noted a persistent musty smell or strong disinfectant odor in hallways and rooms.

Dining & Food Quality
The hotel features an on-site restaurant that receives varied feedback. Many guests found the food quality to be good and affordable, with some appreciating the breakfast options and its extended hours. The breakfast menu typically includes items like steak, fish, chicken, and salad, though some guests noted a lack of gluten-free bread options. The restaurant atmosphere is generally pleasant, and guests staying at the hotel often receive a discount on meals. However, some reviews indicated inconsistent food quality for the same items ordered multiple times. There were also reports of the restaurant having limited or unpredictable operating hours, being closed when guests attempted to dine, and issues with ice makers and pop machines being out of service.

Location & Accessibility
The hotel's location is primarily highlighted for its convenient access to major highways, making it easy for guests to travel by car. It is situated relatively far from downtown Toronto attractions, requiring a drive of about 30 minutes or more depending on traffic. While there are some fast-food places nearby, the area is not considered walkable for attractions or extensive dining options. Public transportation access is mentioned, but it requires some travel to reach subway stations. Ample parking is a significant positive, with many areas equipped with security cameras for vehicle protection. However, the immediate neighborhood surrounding the hotel receives mixed reviews, with some guests describing it as "rough" or having "sketchy looking characters," while others found it safe, noting a police station nearby.

Staff & Service
The staff at the hotel generally receives high praise for being friendly, helpful, and accommodating. Many guests specifically commend the quick check-in process and the staff's willingness to assist with various requests, from providing extra towels to helping with medical appointment logistics. Housekeeping staff are often described as courteous and attentive. However, a notable number of reviews detail highly negative experiences with certain front desk staff, citing instances of rudeness, disorganization, perceived unprofessionalism, and unhelpful responses to guest concerns, including issues with cancellations or room problems. Some guests reported feeling judged or disrespected by specific interactions, contrasting sharply with the positive feedback received by the majority of the team.

Additional Information
Guests should be aware of several miscellaneous details that impact their stay. Some reviews mentioned issues with key card access to rooms, requiring multiple attempts or staff assistance. There were also reports of fire alarms going off late at night, causing disruptions. The hotel's housekeeping policy is noted as not providing daily service, with rooms cleaned every other day or only upon specific request, which some guests found inconvenient. While some reviews implied a pet-friendly policy, others explicitly stated pets were not accepted, indicating potential confusion or changes in policy. Guests also reported difficulties with security deposit refunds, with some experiencing delays or complications in getting their money back after checkout.