Best Western Plus Hotel Zürcherhof

This hotel is highly regarded for its exceptional staff and prime location in the heart of the old town, making it an ideal choice for sightseers, solo travelers, and couples looking to explore the city on foot. Guests consistently highlight the hotel's commitment to hospitality, often mentioning the generous complimentary minibar and lobby amenities as a signature feature that enhances the stay. The hotel's comfortable and clean accommodations, coupled with its outstanding breakfast, contribute to a memorable experience. For those seeking a blend of convenience and attentive service, this hotel is a strong contender. To ensure a quieter stay, consider requesting a room facing the inner courtyard, as street-facing rooms can experience some noise, particularly on weekends.

Facilities & Amenities
Guests appreciate the thoughtful complimentary minibar in rooms, stocked with water, soft drinks, and beer, which is refilled daily. The hotel also provides free Wi-Fi, though some guests occasionally found it slow or difficult to connect. In the lobby, guests can enjoy complimentary coffee, tea, fruit, pastries, and even ice cream, adding significant value. While the elevator is noted for being old, small, and sometimes slow, it generally serves its purpose, though it can be a tight squeeze with luggage. Some rooms include a kettle for hot beverages. However, the hotel lacks a sauna or gym facilities, and some in-room amenities like shower gel dispensers were reported as not always functional.

Cleanliness & Room Comfort
The rooms are consistently praised for their cleanliness and overall comfort. Many guests found the beds to be exceptionally comfortable, ensuring a restful night's sleep, often complemented by a variety of pillows. While some rooms are described as spacious for European standards, others, particularly single rooms, were noted as very small or cramped. Bathrooms are generally clean, but often described as tiny or tight, especially the shower area. A significant point of mixed feedback is the noise level; street-facing rooms can be affected by street noise from cars, bikes, and late-night conversations, as well as church bells ringing frequently. Many rooms lack air conditioning, relying instead on portable units that can be noisy or ineffective, leading to warm conditions and the need to open windows, which exacerbates noise issues.

Dining & Food Quality
The breakfast consistently receives glowing reviews, with guests describing it as amazing, excellent, and superb. The highlight for many is the option to order fresh eggs prepared to your preference, including omelettes, scrambled, fried, or poached. The buffet offers a wide variety of options, including freshly squeezed juices, Prosecco, an array of cheeses, smoked salmon, various breads, pastries, fruits, and yogurt. The restaurant staff are frequently commended for their friendliness and attentiveness, ensuring a pleasant dining experience. While most feedback is overwhelmingly positive, a few guests noted a limited variety of hot items beyond the made-to-order eggs.

Location & Accessibility
The hotel boasts an excellent central location in the heart of the old town, placing guests within easy walking distance of numerous attractions, restaurants, and bars. It is conveniently located just an 8-10 minute walk from the main train station (Zurich HB) and close to various tram stops, offering seamless access to public transportation. Popular landmarks like the Limmat River, Fraumünster, and Grossmünster are easily accessible on foot. However, some guests found the walk from the train station challenging with heavy luggage due to cobblestone streets and a slight uphill incline. Parking is available but is limited, often requires advance reservation, and can be expensive.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, helpful, attentive, and professional. Guests frequently highlight their willingness to go above and beyond, assisting with train times, providing local recommendations, and even helping with luggage issues. The check-in process is generally described as quick and efficient. Many reviews commend the housekeeping and restaurant staff for their courteous and welcoming demeanor. While the vast majority of interactions are positive, a few isolated instances of unhelpful or less friendly staff members were reported, particularly concerning specific requests or early morning check-out.

Additional Information
The hotel offers unique perks that enhance the guest experience, such as a pet-friendly policy and the option to skip daily room cleaning in exchange for a complimentary bottle of wine, reflecting an eco-conscious approach. Guests also appreciate the thoughtful gesture of a teddy bear gift upon arrival. Some reviews mention the availability of a Kunsthaus museum pass, providing access to local cultural attractions. These distinctive offerings contribute to the hotel's welcoming atmosphere and provide added value beyond standard amenities.