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About Best Western Palace Hotel & Casino
On-site indoor heated swimming pool
Utilize the health club facilities, which include a heated indoor pool, sauna, steam room, and spa bath.
Convenient on-site parking facilities
Access the hotel's dedicated parking area, providing a secure space for vehicles in the heart of Douglas.
Dated interior decor and furnishings
Guest rooms and public areas feature older furniture, worn carpets, and decor that reflects the building's age.
Prime location on Douglas Promenade
Walk to local shops, transport links, and the beach from this central waterfront position overlooking Douglas Bay.
Licensed casino and entertainment complex
Experience the island's only licensed casino, or visit the on-site cinema, bingo lounge, and multiple bars for evening entertainment.
Infrequent room housekeeping service schedule
Standard housekeeping services, including towel changes and cleaning, occur every three days rather than daily.
Limited room climate control options
Guest rooms lack air conditioning, and some rear-facing rooms experience noise from external ventilation and extraction units.
The 4-star Best Western Palace Hotel & Casino is situated directly on the Victorian Promenade, offering a beachfront location with sea views of Douglas Bay. The hotel features a well-equipped health club with an indoor heated swimming pool, a two-screen cinema, and the island's only licensed casino. Guests can dine in the restaurant with panoramic sea views or relax in the Lookies bar and cocktail lounge. The hotel has a review score of 7.4 based on over 5,000 reviews, with the beach, pool, and location highlighted positively by guests.
Rooms
Standard Room, 2 Twin Beds, Non Smoking, Sea View
- 1 2 Twin Beds
- Sleeps 2
Deluxe Room, 1 King Bed, Non Smoking, Sea View
- 1 1 King Bed
- Sleeps 2
Standard Room, 2 Twin Beds, Non Smoking
- 1 2 Twin Beds
- Sleeps 2
- 161 sq ft
Deluxe Suite, 1 King Bed, Non Smoking
- 1 1 King Bed
- Sleeps 2
- 172 sq ft
Compare with similar stays
Selected stay
- Free WiFi
- Pool
- Spa
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Similar stays
- Free WiFi
- Parking
- A/C
Select dates to see exact prices- Free WiFi
- Pool
- Parking
Select dates to see exact prices- Restaurant
- Hotel bar
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Reviews
based on 5,638 ratings from top
sites
This rating is from the trivago Rating Index (tRI), which combines guest ratings from top sites for a trustworthy result.Learn how the tRI works
sites
Review summary
Summarized by AI from 1,000+ reviews
A well-located seaside retreat with extensive leisure facilities.
This property serves as a vibrant hub for sightseers and families seeking an all-in-one destination. Its prime waterfront position on Douglas Promenade pairs with a large car park to offer unmatched convenience for island exploration. The friendly, attentive staff consistently elevate the guest experience, and those looking for an enhanced stay should consider booking one of the sea-view rooms for a more pleasant environment.
Some guests mentioned: dated room decor, inconsistent sound insulation, infrequent housekeeping.
Rated above average for Douglas
Guest reviews
Excellent25%
Very good29%
Good25%
Fair11%
Poor10%
Top amenities
- WiFi in lobby
- WiFi in rooms
- Pool
- Spa
- Restaurant
- Hotel bar
- Gym
All amenities
Wellness
- Beauty salon
- Steam room
- Massage
- Sauna
Property amenities
- Business center
- Café
- Entrance hall/lobby
- Express check-in/check-out
Accessibility
- Wheelchair accessible
- Accessible parking
Room amenities
- Bathtub
- Shower
- Ironing board
- Openable windows
Sports facilities
- Bike rental
- Golf course
- Fitness
- Hiking trail
Hotel theme/type
- Convention hotel
Hotel characteristics
- Family friendly
- LGBTQ+ friendly
For children
- Kid meals
Location
Highlight
Distance from Best Western Palace Hotel & Casino
Derby Castle Terminus:0.9 km
Villa Gaiety:0.9 km
Manx Museum:1.1 km
Douglas:1.4 km
Tynwald:1.4 km
Tower Of Refuge:1.4 km
The Great Laxey Mine Railway:9.1 km
Laxey Wheel:9.5 km
Fairy Bridge:9.6 km
Rushen Abbey:12.7 km
Castle Rushen:15.3 km
George Best Belfast City Airport:103.9 km
Property info
5G7H+2CC, Central Promenade, Douglas, IM24NA, United KingdomFrequently Asked Questions about Best Western Palace Hotel & Casino
Is there a pool area at Best Western Palace Hotel & Casino?
Yes, Best Western Palace Hotel & Casino offers 2 pool areas.
Are pets allowed at Best Western Palace Hotel & Casino?
No, Best Western Palace Hotel & Casino doesn’t allow pets.
Is parking available at Best Western Palace Hotel & Casino?
Yes, Best Western Palace Hotel & Casino provides Accessible parking for guests.
What time is check-in and check-out at Best Western Palace Hotel & Casino?
Check-in at Best Western Palace Hotel & Casino is available from: . Check-out time is by .
Where is Best Western Palace Hotel & Casino located?
Best Western Palace Hotel & Casino is located in 5G7H+2CC, Central Promenade, IM24NA, Douglas, United Kingdom.
The prices and availability we receive from booking sites change constantly. This means you may not always find the exact same offer you saw on trivago when you land on the booking site.
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