Bangor Aviator Hotel, BW Premier Collection

The hotel's most defining feature is its unparalleled convenience due to its direct, enclosed skywalk connection to the airport terminal, making it a top choice for early morning flyers and those with late night arrivals. This makes it ideal for business travelers needing quick airport access and families looking for an easy start or end to their journey, especially with children who enjoy watching planes. Guests consistently highlight the hotel's cleanliness, spacious rooms, and the presence of an on-property restaurant that adds to the overall ease of stay. The hotel also appeals to sightseers due to its proximity to downtown attractions and shopping, accessible by a short ride. To maximize convenience, guests are advised to utilize the skywalk for seamless airport access and consider requesting a room with a runway view for an engaging experience, enhancing their stay with unique observations.

Facilities & Amenities
The hotel offers several facilities designed to enhance guest stays. Most guests appreciate the indoor pool, which is often described as heated and enjoyable for children, providing a pleasant recreational option. However, some find the pool to be on the smaller side, occasionally leading to a less ideal experience. The fitness center receives mixed reviews; while some guests find it adequately equipped for a workout, others report issues with broken or missing equipment, limiting its utility. A significant and recurring concern among guests is the state of the elevators; many reviews highlight that often only one elevator is operational, leading to frustratingly long wait times and inconvenience, particularly for guests on higher floors or those with luggage. Despite these challenges, the hotel provides convenient amenities like ice machines and vending machines, contributing to a comfortable experience.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless and immaculate, which significantly contributes to a positive first impression. Rooms are generally noted for being spacious, offering ample room for relaxation. However, feedback on bed comfort is mixed; while many guests find the beds comfortable and conducive to a good night's sleep, others report issues with overly soft, unsupportive, or squeaky mattresses, and some find the pillows to be too flat. Noise levels also vary; some guests appreciate the quiet atmosphere, while others experience disturbances from thin walls, noisy AC units, or occasional airplane sounds. In-room amenities like a microwave, refrigerator, and coffee maker are appreciated, though some rooms are noted for lacking accessible electrical outlets or having older televisions and remotes. Some guests also reported issues with slow-draining sinks or showers and empty toiletries.

Dining & Food Quality
The on-site restaurant receives mixed feedback regarding its dining experience. Many guests commend the food quality, describing meals as amazing, delicious, and well-prepared, with some highlighting specific dishes like crab cakes. However, a notable number of guests find the food to be overpriced or average at best, and some express disappointment with the lack of vegan or vegetarian options. Breakfast is a particular point of contention; while a continental selection is sometimes provided, it is often not included in the room rate and is considered expensive by many. There are also instances where the restaurant was not open during posted hours or experienced staffing issues, leading to long waits or unavailability of meals. Service in the restaurant also varies, with some guests praising attentive staff, while others report rude or understaffed conditions.

Location & Accessibility
The hotel's location is its strongest asset, consistently praised for its unbeatable proximity to the airport. Guests highlight the direct connection via an enclosed skywalk, allowing for seamless and weather-protected access to the terminal, which is especially convenient for early morning flights or late night arrivals. This feature is often described as a game-changer, eliminating the need for shuttles or outdoor travel. While the hotel is primarily valued for its airport access, it is also noted as being close to shopping and downtown areas, making it a suitable base for exploring the city with a short cab or ride-share. However, parking is a significant point of frustration for many guests; it is often described as confusing, expensive, and an inconvenience, with guests having to pay for it and sometimes finding it far from the hotel entrance.

Staff & Service
The staff and service at the hotel receive mixed but generally positive feedback. Many guests commend the friendly staff for their helpfulness and accommodating nature, particularly during check-in and check-out, which is often described as quick and seamless. Guests appreciate the staff's willingness to assist with various requests, from providing extra blankets to helping with printing boarding passes. However, some guests report encountering less friendly or even rude staff members, which can detract from the overall experience. There are also instances of confusion or issues with billing during check-in, with some guests reporting being charged multiple times. Despite these inconsistencies, the hotel's commitment to providing a comfortable stay is often highlighted, with specific praise for staff members who go above and beyond, such as assisting with unique requests like refrigerating perishable items.

Additional Information
The hotel offers a pet-friendly policy, which is a welcome feature for guests traveling with animals, though finding suitable outdoor areas nearby can be a consideration. Guests often appreciate the thoughtful touch of complimentary cookies available in the lobby, adding a warm welcome. However, some specific policies and operational aspects have caused concern. There was a notable instance where the 21-and-older check-in policy was strictly enforced, leading to difficulties for a young adult traveler during a weather-related flight cancellation. Additionally, some guests have reported unexpected additional fees upon check-in, which were not clearly communicated during booking. The lobby and check-in area layout can also be a bit unusual, located on the second floor, which some guests find inconvenient, especially when managing luggage due to the need to use elevators immediately upon arrival.