Baiyoke Suite Hotel

The hotel's most notable feature is its prime location, offering unparalleled access to Bangkok's vibrant shopping districts. Situated directly amidst bustling markets and major malls, it serves as an ideal base for shoppers and business travelers seeking convenience. Many guests appreciate the spacious rooms, which often include separate living areas, providing ample space for families and longer stays. However, a consistent theme across reviews highlights the hotel's considerable age and the pressing need for extensive renovation. While some find it offers good value for money given its central position, others are significantly impacted by the outdated facilities and cleanliness concerns. To ensure a more comfortable stay, guests are advised to manage their expectations regarding the hotel's condition and be prepared for a cash deposit upon check-in.

Facilities & Amenities
The hotel offers a range of facilities, though their condition often receives mixed feedback. Guests can enjoy an outdoor swimming pool and a fitness center, although some report the gym equipment is often broken or the area is hot. Rooms are generally spacious, featuring a mini-bar, refrigerator, and safe. However, a significant and recurring complaint pertains to the air conditioning units, which are frequently described as old, noisy, and ineffective, sometimes leading to uncomfortable room temperatures. The Wi-Fi connectivity is another major point of dissatisfaction, with many guests reporting it to be unreliable, slow, or completely non-functional in rooms. Some rooms include balconies, but these are often permanently locked. The elevators have also been a source of concern, with reports of them getting stuck or stopping randomly. For dining, the hotel features a Sky Lounge on the 43rd floor, offering city views.

Cleanliness & Room Comfort
Cleanliness and room comfort are areas where the hotel consistently receives strong negative feedback. Many guests describe rooms as feeling old or ancient, often accompanied by a pervasive musty smell. Reports of stains on upholstery, couches, and walls are common, and furniture is frequently noted as dirty or poorly maintained. The bedsheets and comforters are often criticized for having stains or holes, and towels are sometimes described as old, dirty, or even having unpleasant odors. The bathroom is a particular point of contention, with numerous complaints about its poor condition, including yellow stains in bathtubs, moldy or grimy showerheads, and an overall unclean appearance. Some guests also reported leaking faucets and rotting doors. Noise is another issue, with paper-thin walls allowing sounds from corridors to be easily heard, and the air conditioning units contributing significant noise.

Dining & Food Quality
The hotel's dining options generally receive mixed to positive reviews, with the breakfast buffet being a notable highlight for many. Guests often praise the variety of food available and the overall food quality, finding it a decent way to start the day. The dining area is typically described as spacious, and the Sky Lounge restaurant on the 43rd floor offers a city view that enhances the dining experience, making it a pleasant spot for meals. Some guests, however, find the breakfast selection to be somewhat limited or "normal" compared to other hotels, with specific mentions of the orange juice being unappealing. There is also a lobby restaurant that offers affordable meal options, which some guests find convenient for quick bites throughout the day.

Location & Accessibility
The hotel's central location is overwhelmingly its strongest asset, making it exceptionally convenient for guests focused on shopping and exploring the city. It is situated directly in the heart of Pratunam, offering walking distance access to major retail hubs such as Pratunam Market, Platinum Mall, and Indra Square, as well as numerous night markets and food hubs. This prime position allows for easy access to various shopping and dining options right outside the hotel's doors. For broader accessibility, the hotel is relatively close to the Airport Rail Link Ratchaprarop Station, providing convenient public transport connections. However, some guests note that getting a taxi directly from the hotel can be challenging due to the busy market environment, and the hotel entrance involves steps, which can be difficult for those with heavy luggage or wheelchair users. Parking is available, though it is located on a higher floor.

Staff & Service
Feedback regarding the hotel staff and service is notably mixed. Many guests commend the housekeeping team for their efforts and the bellboys for their helpfulness, often describing them as friendly and polite. Some individual reception staff members receive high praise for being professional and attentive. However, a significant number of reviews highlight negative experiences with the front desk staff, describing them as rude, unprofessional, and unhelpful, particularly concerning check-in processes, cash deposits, and addressing room issues. Guests frequently report slow responses to requests for maintenance or additional amenities, and some mention a language barrier that hinders effective communication. There are also instances where staff reportedly demanded payment for basic services like extra water or late checkout.

Additional Information
The hotel, built in 1989, is frequently noted for its considerable hotel age and the urgent need for comprehensive renovation to modernize its facilities and address maintenance issues. A common point of contention for guests is the mandatory cash deposit of 2000 THB required upon check-in, which some find inconvenient. Several guests have reported unsettling experiences during their stay, including strange noises, unexplained figures, or issues with elevators that stopped unexpectedly or got stuck. Many reviews also highlight the frequent confusion between this property and the nearby Baiyoke Sky Hotel, leading to misplaced expectations. Practical issues include the lack of a door mat or slippers in rooms, and the absence of an iron or ironing board. Additionally, guests often experience problems with room cards needing frequent reactivation.