Büyük Hotel

This hotel offers a modern and chic urban escape, distinguished by its rooftop restaurant that provides stunning panoramic views of the sea and Alanya Castle, especially during breakfast. Its central location is a major draw, placing guests within easy reach of the beach, shops, and local attractions. Guests consistently highlight the hotel's impeccable cleanliness and contemporary design, which contributes to a luxurious feel. The hotel is particularly well-suited for sightseers and explorers eager to discover the city on foot, as well as couples, singles, and groups of friends seeking a vibrant and convenient base. While the hotel generally provides a comfortable stay, some guests note significant noise from the main road, which can impact sleep quality. To enhance your experience, consider requesting a room away from the main street if you are sensitive to noise, and be sure to take advantage of the delightful breakfast experience with its breathtaking views.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. A fitness center is available, though some guests found it small, it is generally well-regarded. For relaxation, a spa center and Hammam are accessible, connected to the hotel, but it's important to note these services typically incur an additional cost and some guests expressed disappointment with their quality. The Wi-Fi connectivity receives mixed reviews; while some found it reliable, others experienced intermittent service or issues with it not working in their rooms. The elevators are frequently described as notably small, which can be inconvenient, especially for guests with luggage. On-site dining options include a pleasant coffee shop on the ground floor and other restaurants located on the first and fifth floors, offering convenient choices for guests.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its impeccable cleanliness and modern, renovated rooms, which are often described as stylish and well-maintained. However, the room size is a recurring point of feedback, with many guests finding them to be small, tiny, or narrow, particularly the bathrooms. Despite the compact size, the beds are generally praised for being comfortable, ensuring a restful sleep for most. Noise levels are a significant concern for many, stemming from the main street traffic (cars, motorcycles, building works) and even hallway noise due to heavy, banging doors. Some guests also reported issues with shower doors not closing properly, leaking showers, or an unpleasant sewage smell in the bathroom. A few isolated but concerning reports mentioned insects like cockroaches and beetles in rooms, and some noted stains on walls or dusty ventilation.

Dining & Food Quality
The breakfast experience at the hotel is consistently highlighted as a major positive, with guests praising its deliciousness, variety, and plentiful options. Served on the fifth-floor rooftop restaurant, it offers amazing panoramic views of the sea and Alanya Castle, creating a memorable start to the day. The buffet typically includes a wide selection of buns, muesli, hot dishes like baked vegetables and pancakes, various cold cuts, cheeses, and an abundance of sweet and juicy fruits. Coffee and orange juice are available, and boiled eggs are standard, with omelets often prepared upon request. While most feedback on breakfast is glowing, a few guests found the options somewhat basic. In addition to breakfast, the hotel features an Italian restaurant on the rooftop and a pleasant cafe on the ground floor, providing further dining choices.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of numerous attractions and conveniences. It is ideally situated close to the beach, various shops, a wide array of restaurants and cafes, and the harbor. The iconic Alanya Castle is also readily accessible, making it convenient for sightseeing. Public transportation options are nearby, providing easy access to other parts of the city. However, parking is a major challenge for guests arriving by car; reviews consistently note the complete lack of on-site parking and the difficulty in finding available spaces in the surrounding area, with the hotel unable to assist in this regard. While the location is highly praised for its accessibility, guests should be aware that being on a main road contributes to noticeable street noise.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to assist with various requests, from carrying bags to providing local information. The check-in process is generally described as quick and efficient. While many commend the housekeeping staff for maintaining clean rooms, some reviews indicate inconsistencies in service, such as varied cleaning times, infrequent changes of bed linen and towels, and occasional neglect of floor cleaning, even when tips were left. Communication with staff is generally positive, with many noting their ability to speak English. However, a few guests reported negative interactions with management, including issues with booking extensions, forced room changes, and attempts to influence online reviews by asking guests to provide high ratings directly on their phones.

Additional Information
Beyond the standard amenities, the hotel offers a spa and Hammam facility connected to the premises, which guests can access, though it typically involves an additional fee, and some found the experience underwhelming. Guests should be mindful of the mini-bar, as there were isolated reports of being charged for items not consumed upon checkout, suggesting a need to verify its contents upon arrival. While the hotel generally maintains a high standard of cleanliness, some guests noted that the hotel's actual appearance did not fully match the luxurious look depicted in online photos. For business travelers, there was a specific mention of a desire for improved ironing facilities. The hotel also has a unique policy where some staff members have reportedly asked guests to use their personal phones to submit high ratings on booking platforms.