Arthotel ANA Gala

This hotel offers a blend of classic charm and affordability, making it a memorable choice for many visitors. Its signature feature is its Art Deco and classic interior style, which, while not always modern, provides a unique aesthetic. The hotel is particularly well-suited for budget-conscious travelers and sightseers due to its competitive pricing and excellent public transport connections. Guests appreciate the hotel's accessibility to various parts of the city, making it easy to explore. While many find the rooms clean and comfortable, some note that the decor is dated. To enhance your stay, it is advisable to confirm the functionality of the air conditioning, especially during warmer months, and to be aware of potential noise from ongoing renovations or the street.

Facilities & Amenities
Feedback on hotel facilities is mixed, with several areas needing attention. The elevator is a frequent point of concern, often reported as old or out of service, causing significant inconvenience for guests, particularly those on higher floors or with heavy luggage. While Wi-Fi is available, its performance is inconsistent, with some guests experiencing weak or unreliable connections. The hotel offers a complimentary 24/7 coffee and tea machine in the lobby, which is highly appreciated. However, in-room amenities like the minibar fridge are often noted as empty or non-functional, and the safe is sometimes old, requiring a key or deposit, or simply unusable. Parking is available but frequently described as expensive, narrow, or not always accessible, leading to frustration for some guests.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort vary considerably. Many rooms are described as spacious, clean, and comfortable, with some appreciating the warm ambiance. However, a notable number of guests report issues such as stained carpets, dirty walls, moldy smells, holes in curtains, and broken furniture, indicating a need for updates. The beds receive mixed reviews; while some find them comfortable, others describe them as hard, small, or prone to separating. A major recurring issue is the air conditioning, which is frequently reported as non-functional, blowing hot air, or being noisy, leading to uncomfortable temperatures, especially during warmer periods. Noise levels are also inconsistent, with some rooms being quiet, while others experience street noise, construction noise, or sounds from thin walls and cleaning staff.

Dining & Food Quality
The hotel's dining experience, primarily focused on breakfast, receives varied feedback. Many guests find the breakfast to be nice, varied, and sufficient, offering a good start to the day. However, a significant portion of reviews describe it as disappointing, basic, or overpriced for the quality offered. Some guests note limited hot food options and occasional issues with hygiene, such as staff handling food with bare hands or items appearing unappetizing. The breakfast area can also become crowded during peak times. Beyond breakfast, the hotel's bar facilities are minimal, often unstaffed, and typically only offer bottled drinks, with no mention of a full-service restaurant or in-room dining options. The complimentary 24/7 coffee and tea machine in the lobby is a consistent positive highlight for guests.

Location & Accessibility
The hotel's location is a key advantage, especially for those prioritizing public transport access over being directly in the city center. While not centrally located, it is exceptionally well-connected, with subway and tram stations just a short walk away, providing easy and quick access to major attractions and the city center. Guests appreciate the convenience of nearby grocery stores and other amenities. The area is generally considered quiet, offering a peaceful retreat after a day of sightseeing. Parking is available, though it is often noted as expensive and sometimes challenging to navigate due to narrow spaces, making public transport a more appealing option for many visitors.

Staff & Service
Feedback on staff and service is notably mixed. Many guests commend the friendly staff, describing them as helpful, attentive, and accommodating, particularly during check-in or when assisting with general inquiries. However, a significant number of reviews highlight instances of unprofessional or unwelcoming behavior, with some staff members perceived as indifferent or even rude. Issues with after-hours access and communication are also reported, including instances where guests were not provided with necessary entry codes. Housekeeping service is inconsistent, with some guests reporting daily cleaning and towel changes, while others experienced a lack of room servicing or even misplaced belongings. A recurring negative theme involves pre-booked airport transfers, which multiple guests reported as being mismanaged or not arriving as scheduled by the hotel.

Additional Information
Guests should be aware that the hotel has undergone renovations, which have sometimes resulted in noise and disruption during the day, often without prior notification. Access to the hotel after certain hours requires a door code, which some guests were not informed of upon check-in, leading to temporary lock-outs. While some rooms are equipped with coffee machines, guests often find a lack of accompanying supplies like sugar or cups. The in-room safe is frequently reported as old or non-functional, requiring a key and deposit. Furthermore, some guests have experienced issues with card payments, being asked to pay in cash for services, or encountering unexpected fees like an early check-in charge.