Arbour Hotel and Residence

This hotel offers a memorable stay, distinguished by its rooftop infinity pool that provides stunning panoramic views of the city and sea, especially at sunset. Guests consistently highlight the spacious rooms, comfortable beds, attentive staff, and excellent breakfast as key features. It is an ideal choice for couples seeking a romantic getaway, families benefiting from well-equipped rooms, and sightseers or business travelers due to its convenient location. To enhance your experience, consider utilizing the efficient valet parking service upon arrival, and be aware that requesting a room on a higher floor may help mitigate street noise.

Facilities & Amenities
The hotel provides a comprehensive range of facilities designed for guest comfort and convenience. The rooftop infinity pool is a major draw, offering breathtaking views and a vibrant atmosphere, though some guests note it can feel small or crowded at peak times and that drinks at the bar can be expensive. A fitness center is available, though some find it small with limited equipment. Many rooms are equipped with a washing machine and complimentary detergent, a kitchenette including a microwave and large fridge, and a smart TV, significantly enhancing the convenience for longer stays. Free Wi-Fi is also provided throughout the property.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as spotless and well-maintained. The comfortable beds and soft pillows are frequently praised, ensuring a restful night's sleep. Rooms are generally spacious, featuring well-designed interiors and spacious bathrooms with good showers. However, a recurring concern is the significant street noise, particularly from motorbikes and sirens, which can be audible even on higher floors and impact sleep quality. While most find the air conditioning effective, some note minor issues like humidity or inconsistent temperature control.

Dining & Food Quality
The hotel's dining options receive high praise, particularly the breakfast. Guests rave about the delicious food, which includes a wide variety of options available through both buffet and à la carte menus. The quality coffee is a standout feature, with many appreciating the barista-made selections. The main restaurant is noted for its pleasant atmosphere and tasty dishes, while the rooftop bar offers a great setting for evening drinks with impressive views. Some guests, however, suggest that the breakfast could offer more variety for extended stays or more hot options.

Location & Accessibility
The hotel enjoys a central location that is generally considered convenient for exploring the city. It is within walking distance of popular spots like Big C and Tree Town, as well as various night markets, shops, and massage parlors. While not directly on the beachfront, it offers good accessibility to the sea and other attractions. Valet parking is a highly appreciated service, effectively addressing the challenges of navigating the hotel's entrance, which can be affected by traffic congestion and tricky U-turns on the main road.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome upon arrival, the efficient check-in process, and the proactive assistance provided by staff across all departments, from the front desk to housekeeping and restaurant teams. The bell service and valet service are particularly noted for their politeness and efficiency, always ready to assist with luggage or parking. The staff's dedication to providing excellent service significantly contributes to a positive and memorable guest experience.

Additional Information
Guests are often welcomed with a delicious welcome drink upon arrival, setting a positive tone for their stay. A highly valued amenity is the inclusion of a washing machine with complimentary detergent in many rooms, offering great convenience for travelers. The hotel occasionally hosts unique activities such as flower arranging workshops or features live music on the rooftop, adding to the guest experience. Some guests also appreciate the rewards program benefits offered, which can include perks like room upgrades.