Al Mansour Suites Hotel

The hotel's most notable feature is its central location, offering convenient access to a nearby park and various city attractions, making it a suitable choice for sightseers and budget-conscious travelers. However, guest experiences are highly polarized, with many praising the spacious rooms and some aspects of the service, while a significant number report severe issues with cleanliness and pervasive noise from an on-site nightclub. This mixed feedback suggests the hotel might appeal to travelers prioritizing location and room size over consistent service quality and a quiet environment. For a more comfortable stay, guests are advised to confirm room conditions upon arrival and consider requesting a room on a higher floor away from potential noise sources.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is quite varied. The indoor pool and gym receive mixed reviews, with some guests finding them excellent and well-maintained, while others describe them as unacceptable, small, or outdated, with occasional issues like strong chlorine or absent attendants. The elevators are a frequent point of concern, often reported as slow, unreliable, or not functioning correctly, leading to long waiting times. While Wi-Fi is available, some guests experienced weak signals or connectivity problems in their rooms. Many rooms are noted for being spacious and include a kettle and television, with some suites even offering a washing machine and iron. However, guests frequently report that basic toiletries such as slippers, dental kits, and sufficient towels are often incomplete or missing upon arrival, requiring requests to housekeeping.

Cleanliness & Room Comfort
The hotel's cleanliness and room comfort are major points of contention among guests. A predominant concern is the condition of the carpets, which are widely described as dirty, stained, and worn out, extending to hallways. Many reviews mention unpleasant odors in rooms and bathrooms, including cigarette smoke, sewage, or a general musty smell, with some even reporting bedbugs. While some guests found the rooms to be spacious and the beds comfortable, others noted that furniture was broken or old. Bathrooms frequently receive negative comments regarding their small size, poor ventilation, clogged drains, and general lack of cleanliness, including visible stains and fungus. Furthermore, noise levels are a significant issue, primarily due to loud music from the on-site nightclub and frequent, disruptive fire alarm testing, making a restful stay challenging for many.

Dining & Food Quality
Feedback on the hotel's dining options and food quality is inconsistent. Many guests appreciate the breakfast, describing it as delicious with a wide variety of choices, while others found it to be poor, with cold food and limited options. Some reviews indicate that the hotel's restaurant facilities are either limited or non-existent, leading to confusion regarding included breakfast offerings. Dinner, when available, generally receives positive comments. However, the overall dining experience is sometimes hampered by the small size of the restaurant space. Guests looking for a comprehensive culinary experience within the hotel should manage their expectations, as the quality and availability of food can vary.

Location & Accessibility
The hotel's location is widely regarded as one of its primary advantages, offering convenient accessibility to various points of interest. Guests appreciate its proximity to a large park, making it ideal for leisure and outdoor activities. It is also well-situated near malls, supermarkets, and a range of restaurants, providing ample options for shopping and dining. The central position allows for easy access to many city attractions, appealing to both leisure and business travelers. While some guests found the location to be excellent for exploring the city, a few noted it was further from specific tourist attractions than anticipated. Parking availability receives mixed comments; some guests found it convenient, including quick valet service, while others described the spaces as tight or difficult to navigate.

Staff & Service
The hotel's staff and service elicit highly polarized feedback. Many guests commend the team for being friendly, helpful, and accommodating, highlighting instances of excellent and immediate service from housekeeping and some receptionists. However, a significant number of reviews describe staff, particularly at the reception and security, as rude, unprofessional, unaccommodating, and disrespectful, leading to frustrating interactions. Check-in and check-out processes are frequently reported as slow, with guests experiencing long waiting times. Housekeeping service is inconsistent; while some praise its attentiveness, others note it is not proactive and requires multiple requests for basic needs like towels or room cleaning. Overall, the guest experience with service appears to be highly dependent on individual staff members encountered.

Additional Information
A prominent and frequently mentioned aspect of the hotel is the presence of an on-site nightclub and shisha cafe. While some guests reported minimal disturbance, many others experienced significant noise from the nightclub's music, often continuing until the early hours of the morning, severely impacting sleep quality. The smell of shisha smoke is also noted to permeate some areas of the hotel. Furthermore, guests frequently report issues with booking management, including unexpected cancellations and attempts to upsell to more expensive rooms upon arrival, even for confirmed reservations. The hotel's policy on late checkout is often described as inflexible, typically requiring an additional fee. Daily fire alarm testing is another recurring complaint, causing disruptive noise. Many guests also feel that the hotel's online photos are misleading, presenting a much better image than the reality of the worn-out and often unclean facilities.